Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird Not Showing New Profile

  • 1 reply
  • 1 has this problem
  • 7 views
  • Last reply by edyang

more options

Hello,

I followed the instructions to migrate Thunderbird profile data to a new computer.

I copied and pasted all the files and folders in the old profile into the new profile.

But when I started up Thunderbird for the first time, it didn't populate it with the profile data.

It was just blank and asked if I wanted to create a new email address.

Any thoughts on what I'm doing wrong?

Thanks in advance.

Hello, I followed the instructions to migrate Thunderbird profile data to a new computer. I copied and pasted all the files and folders in the old profile into the new profile. But when I started up Thunderbird for the first time, it didn't populate it with the profile data. It was just blank and asked if I wanted to create a new email address. Any thoughts on what I'm doing wrong? Thanks in advance.

All Replies (1)

more options

Just checking to see if anyone has suggestions...