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Thunderbird only displays the new account screen and will not display folders or emails of my existing account nor any help menu content.

  • 3 replies
  • 1 has this problem
  • 9 views
  • Last reply by sfhowes

Rob Swart
Rob Swart
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Thunderbird only displays the "Manage Accounts" screen. The folder plane is blank and only displays the "Unified Folder" banner. It does not respond to the drop down menu. None of the help menu screens display. Under the "View/Layout" command all of the view options --eg. "Classic View" etc. -- are greyed out.

Thunderbird only displays the "Manage Accounts" screen. The folder plane is blank and only displays the "Unified Folder" banner. It does not respond to the drop down menu. None of the help menu screens display. Under the "View/Layout" command all of the view options --eg. "Classic View" etc. -- are greyed out.

All Replies (3)

christ1
christ1
  • Top 25 Contributor
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Please post a screenshot. https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem

Rob Swart
Rob Swart Question owner
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Here is the screen shot.

sfhowes
sfhowes
  • Top 10 Contributor
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Start in safe mode: hold Shift when you launch TB, or Help/Restart with Add-ons Disabled. Any difference?