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Can't delete email acct- on Acct Settings, "remove acct" grayed, on Acct actions.

  • 2 replies
  • 1 has this problem
  • 7 views
  • Last reply by rcobb

rcobb
rcobb
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Am deleting a couple of my email accounts with another Internet provider. I was successful removing one account, but the other presents a different problem. In the Account Settings window, the account (name) in question is shown twice: once with the usual subfolders (Server Settings, etc), the other, with the same name shows "Junk Settings" and "Disc Space", only.

When I open the drop down menu for "Account Actions", the "Set as Default" and "Remove Account" are grayed. Also, the repeated, abbreviated email account is automatically highlighted when I open Account Settings.

I can click on the repeated (and highlighted) account name without anything happening, but if I try to select any other account name, the usual message of "An account with this name already exists...". This message also comes up if I select the two categories under the repeated account (Junk Settings and Disc Space).

Puzzling since removing the first account worked fine. I have closed and reopened Thunderbird with no difference in outcome.

Any ideas?

Am deleting a couple of my email accounts with another Internet provider. I was successful removing one account, but the other presents a different problem. In the Account Settings window, the account (name) in question is shown twice: once with the usual subfolders (Server Settings, etc), the other, with the same name shows "Junk Settings" and "Disc Space", only. When I open the drop down menu for "Account Actions", the "Set as Default" and "Remove Account" are grayed. Also, the repeated, abbreviated email account is automatically highlighted when I open Account Settings. I can click on the repeated (and highlighted) account name without anything happening, but if I try to select any other account name, the usual message of "An account with this name already exists...". This message also comes up if I select the two categories under the repeated account (Junk Settings and Disc Space). Puzzling since removing the first account worked fine. I have closed and reopened Thunderbird with no difference in outcome. Any ideas?

Chosen solution

I think you have renamed the built-in Local Folders account - that's the one with fewer settings options. Please rename it back to Local Folders.

Decide which account you want to have as default, select it first and then see if you can set it as the default. I'm not sure but I don't think it's possible to set Local Folders as the default. The default account is about automatic selection of the address to use as the "from" address when you start writing a message and the Local Folders account doesn't have its own email address, so is not a suitable candidate.

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All Replies (2)

Zenos
Zenos
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Chosen Solution

I think you have renamed the built-in Local Folders account - that's the one with fewer settings options. Please rename it back to Local Folders.

Decide which account you want to have as default, select it first and then see if you can set it as the default. I'm not sure but I don't think it's possible to set Local Folders as the default. The default account is about automatic selection of the address to use as the "from" address when you start writing a message and the Local Folders account doesn't have its own email address, so is not a suitable candidate.

rcobb
rcobb Question owner
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Thanks for your suggested solution. You were absolutely correct and by following your tips the problem was resolved completely!