Thunderbirs has stoped working in any way for me and more others
Hello. Starting on 04/08/2014 the Thunderbird has stopped working in any way in my PC. I am running Windows 8.1 Pro x64. Before that day everything was ok and Thunderbird was working. I asked some friends using Windows 8 and they have the same problem. Thunderbird won't load the email accounts and won't send and receive any email. It won't even let us add a new email account. The message received when trying to add a new account is the following "Sorry - we're unable to communicate with our sign-up server. Please check your connection.". Also if we will try to move forward and add a new email account anyway the answer will be that Thunderbird can't connect to any server. We have uninstalled Thunderbird and install it again several times in the past days with no success. I was looking t delete the Thunderbird folder in Program files but I can't find it. The uninstall and install again procedure including deleting folder was a solution few years ago but it seams that now is not working anymore. I will really appreciate some help as my whole work is based on working with an email client and my work is stacked at the moment. I really don't know what other email client to use as the 2013 Outlook looks just terrible. Thank you very much
Выбранное решение
Sorry. I just maker the problem as solved by mistake. The problem is not solved yet. I still have the same problem. I am also communicate about the same problem in the following thread: https://support.mozilla.org/en-US/questions/990748#answer-556205 Thanks
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Using McAfee?
Not McAfee. using BitDefender but was working with BitDefender well till now on windows 8.1 pro x64 and was working good with BitDefender before on windows 7 ultimate x64. Thanks
When I try to open Thunderbird, first time I receive the message, "Sorry - we're unable to communicate with our sign-up server. Please check your connection." I will press the "skip and using my existing email", I will enter any Gmail or AOL email account (which usually works perfect with Thunderbird) and after enter it the name, email and password the message will be "Thunderbird failed to find the settings for your email account" (even if everything is correct). 2 days before was another message. Thunderbird found the settings for the email account but after pressing "Done", the message was something like the mail or password are not correct. (even if everything was correct). In the same time in browser the email will work. The email settings are correct. Everything was working fine and 3-4 days before Thunderbird just stopped working. Stopped to get emails or sending emails and after uninstall and install it again I couldn't even add my emails accounts again. Thank you for everything and I really hope in some help as soon as possible. I will really appreciate it.
Выбранное решение
Sorry. I just maker the problem as solved by mistake. The problem is not solved yet. I still have the same problem. I am also communicate about the same problem in the following thread: https://support.mozilla.org/en-US/questions/990748#answer-556205 Thanks
reporter has gone to https://support.mozilla.org/en-US/questions/990748#answer-556205 so I'm closing this topic.
Anyone still seeing this problem should Start *Windows'* safe mode with networking enabled - win8 http://windows.microsoft.com/en-US/windows-8/windows-startup-settings-including-safe-mode - win7 http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode - XP http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx
Still In Windows safe mode, start thunderbird in safe mode - http://support.mozillamessaging.com/en-US/kb/safe-mode
If problem does not go away then please create a new topic.