MY firefox is not like the one in the RESET window, How do I reset version 26??
The header is different to the one shown on the help page so I cant find the " trouble shooting information " that is shown in help
Выбранное решение
Can you attach a screenshot?
- http://en.wikipedia.org/wiki/Screenshot
- https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem
Use a compressed image type like PNG or JPG to save the screenshot.
There are other things that need your attention.
Note that your System Details List shows multiple Flash plugins.
- Shockwave Flash 11.9 r900
- Shockwave Flash 11.6 r602
- Shockwave Flash 11.2 r202
You can find the installation path of all plugins on the about:plugins page.
You can check the Flash player installation folder for multiple Flash player plugins and remove all (older) version(s) of the plugin (NPSWF32) and (re)install the latest Flash player.
- (32 bit Windows) C:\Windows\System32\Macromed\Flash\
- (64 bit Windows) C:\Windows\SysWOW64\Macromed\Flash\
Все ответы (3)
hello,
If you simply want to reset Firefox, then click on Orange Firefox button > >Click on Help > Click on Troubleshooting information.
a new page will open with troubleshooting information on the right side you will see Reset Firefox Option. Please see the attached images for help.
alternatively you can also type about:support into the address bar to get to the page with the reset button...
Выбранное решение
Can you attach a screenshot?
- http://en.wikipedia.org/wiki/Screenshot
- https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem
Use a compressed image type like PNG or JPG to save the screenshot.
There are other things that need your attention.
Note that your System Details List shows multiple Flash plugins.
- Shockwave Flash 11.9 r900
- Shockwave Flash 11.6 r602
- Shockwave Flash 11.2 r202
You can find the installation path of all plugins on the about:plugins page.
You can check the Flash player installation folder for multiple Flash player plugins and remove all (older) version(s) of the plugin (NPSWF32) and (re)install the latest Flash player.
- (32 bit Windows) C:\Windows\System32\Macromed\Flash\
- (64 bit Windows) C:\Windows\SysWOW64\Macromed\Flash\