Thunderbird locks up when I try to insert image
After years without problems, Thunderbird suddenly started locking up when I try to insert an image into a new message. There is no error alert; the message just completely locks so that I have to force task to end. Until a couple of weeks ago, I was able to insert files stored on my computer or copied from browser with no problem at all. [Not talking about a signature, just an image. Emojis work fine]
Am not aware of changing anything. Running Windows 11 Home version 23H2, if that helps anyone explain what's happening. Thunderbird version 115.5.0 (64-bit)
Haven't tried un/reinstalling TBird as want first to see if there's an easier solution (have several accounts).
After years without problems, Thunderbird suddenly started locking up when I try to insert an image into a new message. There is no error alert; the message just completely locks so that I have to force task to end. Until a couple of weeks ago, I was able to insert files stored on my computer or copied from browser with no problem at all. [Not talking about a signature, just an image. Emojis work fine]
Am not aware of changing anything. Running Windows 11 Home version 23H2, if that helps anyone explain what's happening. Thunderbird version 115.5.0 (64-bit)
Haven't tried un/reinstalling TBird as want first to see if there's an easier solution (have several accounts).
Все ответы (6)
What is your anti-virus software?
After starting TB in troubleshooting (safe) mode, inserting image works fine. But locks up once again after closing out troubleshooting mode.
Disabled all add-ons and problem persists.
Anti-Virus is MS Defender.
Please post your Troubleshooting Information. At the top right of the Thunderbird window, click the menu button ≡, then select Help > More Troubleshooting Information. Press the "Copy text to clipboard button" and paste the information into your reply.
Application Basics
Name: Thunderbird Version: 115.5.0 Build ID: 20231120220011 Distribution ID:
Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:115.0) Gecko/20100101 Thunderbird/115.5.0 OS: Windows_NT 10.0 22631 OS Theme:
Launcher Process: Enabled
Multiprocess Windows: 0/0
Fission Windows: 0/0
Enabled by default
Remote Processes: 1
Enterprise Policies: Inactive
Google Location Service Key: Missing
Google Safebrowsing Key: Missing
Mozilla Location Service Key: Missing
Safe Mode: false
Memory Size (RAM): 15.4 GB
Disk Space Available: 276 GB
This is only a fraction of the Troubleshooting Information. There is more of it which you didn't post. Please also post the missing parts.
Application Basics
Name: Thunderbird Version: 115.5.1 Build ID: 20231122164546 Distribution ID:
Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:115.0) Gecko/20100101 Thunderbird/115.5.1 OS: Windows_NT 10.0 19045 OS Theme:
Launcher Process: Enabled Multiprocess Windows: 0/0 Fission Windows: 0/0
Enabled by default
Remote Processes: 0 Enterprise Policies: Inactive Google Location Service Key: Missing Google Safebrowsing Key: Missing Mozilla Location Service Key: Missing Safe Mode: true Memory Size (RAM): 16.0 GB Disk Space Available: 796 GB
Mail and News Accounts
account1: INCOMING: account1, , (imap) imap.geomo.com:143, 2, 3 OUTGOING: , smtp.geomo.com:587, 2, 3, true
account2: INCOMING: account2, , (none) Local Folders, 0, 3
account3: INCOMING: account3, , (imap) imap.geomo.com:143, 2, 3 OUTGOING: , smtp.geomo.com:587, 2, 3, true
Libraries
Library Status Expected minimum version Version in use Path
RNP (OpenPGP)
Calendar Settings
ge0m0
Name Value
Name:
Type: gdata
Disabled: true
Username:
URI:
Refresh Interval: 60
Read-only: false
Suppress Alarms: false
Cache Enabled:
iMIP Identity:
iMIP Disabled:
iMIP Account:
Organizer Id:
Force Email Scheduling:
Popup Alarms Supported:
Alarms on Invitation Supported:
Max Alarms Per Event:
Attachment Supported:
Max Categories:
Privacy State Supported:
Priority Supported:
Event Supported:
Task Supported:
Local Time Supported:
UTC/GMT Supported:
Auto-Scheduling Supported:
Crash Reports for the Last 3 Days
Remote Processes
Type: Count
Add-ons
Name
Type
Version
Enabled
ID
Amazon.com extension 1.1 true amazondotcom@search.mozilla.org
Bing
extension
1.0
true
bing@search.mozilla.org
DuckDuckGo
extension
1.0
true
ddg@search.mozilla.org
Google
extension
1.0
true
google@search.mozilla.org
Wikipedia (en)
extension
1.0
true
wikipedia@search.mozilla.org
Provider for Google Calendar
extension
115.0.2
false
{a62ef8ec-5fdc-40c2-873c-223b8a6925cc}
Security Software
Type: Name
Antivirus: Spybot - Search and Destroy
Antispyware:
Firewall: Windows Firewall
Graphics
Features
Compositing: WebRender (Software)
Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled
WebGL 1 Driver WSI Info: -
WebGL 1 Driver Renderer: WebGL is currently disabled.
WebGL 1 Driver Version: -
WebGL 1 Driver Extensions: -
WebGL 1 Extensions: -
WebGL 2 Driver WSI Info: -
WebGL 2 Driver Renderer: WebGL is currently disabled.
WebGL 2 Driver Version: -
WebGL 2 Driver Extensions: -
WebGL 2 Extensions: -
Target Frame Rate: 60
DirectWrite: true (10.0.19041.3636)
GPU #1
Active: Yes
Description: NVIDIA T600
Vendor ID: 0x10de
Device ID: 0x1fb1
Driver Version: 31.0.15.3758
Driver Date: 10-4-2023
Drivers: C:\Windows\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_25af443e3686ea9c\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_25af443e3686ea9c\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_25af443e3686ea9c\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_25af443e3686ea9c\nvldumdx.dll C:\Windows\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_25af443e3686ea9c\nvldumd.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_25af443e3686ea9c\nvldumd.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_25af443e3686ea9c\nvldumd.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_25af443e3686ea9c\nvldumd.dll
Subsys ID: 148810de
RAM: 4096
GPU #2
Active: No
RAM: 0
Diagnostics
AzureCanvasBackend: skia
AzureContentBackend: skia
AzureFallbackCanvasBackend: skia
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Display0: 1920x1080@60Hz scales:1.000000|1.000000
Display1: 2560x1440@170Hz scales:1.000000|1.250000
DisplayCount: 2
HardwareStretching: both=1 window-only=0 full-screen-only=1 none=0 error=0
Window Device Pixel Ratios: 1
ClearType Parameters: \\.\DISPLAY1 [ Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ] \\.\DISPLAY2 [ Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ]
WebGPU Default Adapter: [object Object]
WebGPU Fallback Adapter: [object Object]
Decision Log
HW_COMPOSITING: available by defaultblocked by runtime: Acceleration blocked by safe-mode
D3D11_COMPOSITING: unavailable by default: Hardware compositing is disabled
DIRECT2D: unavailable by default: Direct2D requires Direct3D 11 compositing
D3D11_HW_ANGLE: unavailable by default: D3D11 compositing is disableddisabled by env: D3D11 compositing is disabled
GPU_PROCESS: available by defaultblocked by runtime: Safe-mode is enabled
WEBRENDER: available by defaultunavailable-in-safe-mode by runtime: Safe-mode is enabled
WEBRENDER_COMPOSITOR: available by defaultunavaila