Lets have a look at this. But before anything else lets get you straight on the facts.

• Mozilla do not make Thunderbird. That is why it is not listed on their products page. https://www.mozilla.org/en-US/firefox/products/
• Support for Thunderird is provided by peers. They are volunteer fellow users of Thunderbird. It is much the same as the support for Mozilla products in that Mozilla do not provide support for any of their free products either. Just this web site.
• As volunteers answer questions, clearly they answer the questions they feel that they are capable of, and they tend to ignore those that demand or are rude. In seeking support you are seeking to get someone to volunteer to try and help you.

not a word from Mozilla about the disastrous car crash that is 102.2.2.

why did they go from version 91 to version 102? < /blockquote> Because Thunderbird's release cycle is in alignment with the Firefox ESR releases as the project does not have the resources since Mozilla pulled out 10 years ago to have a new release every month like Mozilla do with Firefox, but as Thunderbird is built on the Mozilla platform, there has to be some sort of alignment with their changes. You must be a new user to Thunderbird if you were not aware the annual release jumped many versions.

six days is too long to hear nothing.

Yet here I am replying to a completely off topic post in a support forum discussing information that is not Germaine to support, just your feedback that you are not happy with the volunteers ignoring your topics. The volunteers, like myself have a real life to live and an income to earn. When levels of folk seeking support are high, or we are busy, folk miss out.

Version 102 has a feedback link that points to https://connect.mozilla.org/ If you have feedback, I encourage you to use it. That site also has a place for ideas, as they have no place in support either. Your 13 old questions are here https://support.mozilla.org/en-US/user/Atom7/questions

I have had a stab at your missives from the past, mostly they are answered by existing support articles. Perhaps try searching before posting as duplicate and asking about tings that are documented in support articles does not endear your request to anyone volunteering their time.

if they're not involved, how come this support page is on Mozilla's website, when Thunderbird does have its own site? this is mere semantic sophistry. Mozilla Schmozilla. i really don't care who makes it anyway. i care that it works (only it doesn't), and that i can contact support when i need to. how am i supposed to know what is what when it's all on the same website? it's all very confusing. and the Feedback link from 102 goes to Bugzilla, which says it's specifically "The issue tracker for Firefox", and "Technical support for Firefox and other Mozilla products." and as you've gone to great pains to point out, Thunderbird is not a Mozilla product. furthermore, if you go to Thunderbird's actual website, and plough through it to get to be able to ask a question, it then takes you to this very support site where we are now. so i resent your saying this is not the place for these questions. where else is there? i tried to ask a question earlier on a different part of the Mozilla site, and it tried to take me to something called Khoros Production, whatever that is. not going there, don't trust it.

i find your animadvert of my questions quite insulting. they are genuine questions, and yes, i did try to find things. i found plenty of problems with 102 in reddit for instance, but nothing came up from Mozilla or Thunderbird.

no, i am not a new user, i just have had no reason to concern myself with version numbers in the past, and i wouldn't now if this horrible new version worked properly.

"In seeking support you are seeking to get someone to volunteer to try and help you"

no, actually, there is a problem, and it needs fixing urgently, so i need to contact the people who can do that, not people who have no official status, and can't get anything done.

why did you to post a link to my previous questions? what could that possibly achieve? whatever it was supposed to achieve, it didn't.

if my question annoyed you so much, why did you reply? i'd rather have a reply that was given willingly and without moaning, than one that was given grudgingly though gritted teeth. all you actually needed to do was point me in the direction where i can ask about things that are broken and need fixing, since you've made it abundantly clear that that's what i need to do. except that you can't, because i'm already there, only you are making a distinction which appears not to exist.

Thunderbird used to have their support forum on getsatisfaction.com. Mozilla has been generous in providing a place here for Thunderbird users to get support since as early as February 17, 2014 as Thunderbird moved on from getsatisfaction which is now offline since Feb 2021?. Otherwise the only other forum to get Thunderbird support has been the long running (Nov 4, 2002) independent http://forums.mozillazine.org/ forums.

Bugzilla.mozilla.org is a general issues tracker that is used for a wide variety of things as desktop Firefox only makes a small part of its use. It is a issues tracker that Mozilla makes and is in use by a long list of companies with both public and private use.

i tried to ask a question earlier on a different part of the Mozilla site, and it tried to take me to something called Khoros Production, whatever that is. not going there, don't trust it. no, actually, there is a problem, and it needs fixing urgently, so i need to contact the people who can do that, not people who have no official status, and can't get anything done.

Not sure what support site that was.

If the group of people working on Thunderbird were to spend any real time doing support then they would not get as much work done on Thunderbird. The volunteers here can help do the support and help file the appropriate reports in Bugzilla if need be for tracking/fixing.

The short version is, we use some Mozilla services, and we are not Mozilla.

The more important thing I want to post is ... if you submitted a support request 6 days ago, and it's not this posting, then it is lost because I'm not finding it in https://support.mozilla.org/en-US/user/Atom7/questions. The oldest is 3 days ago.