Thunderbird will not fetch messages due to "Security Exception".
Thunderbird will not fetch messages due to "Security Exception". I called my email service provider, whose tech claims that a certificate is not required for access to the email server. They believe the problem is not theirs. I eliminated all the messages time-stamped near the time of the error from their server. The error message still persists.
I'm no expert when it comes to things that go wrong with email server handshakes. However, what I see in the error message, and a whois page of the site TB is questioning, it looks to me like there is a mismatch. I will attach two images.
Все ответы (6)
Whois Image is failing to attach for some reason ... copy and paste:
Certificate http://certs.starfieldtech.com/repository/ Starfield Secure Certificate Authority - G2
DNS Name imap.eu1.myprofessionalmail.com DNS Name www.imap.eu1.myprofessionalmail.com
Just confirm the security exception, make sure the certificate is associated with the host. Or your anti virus is scanning mail using their own self signed certificate because anti virus companies are so much more trustworthy than everyone else. Certificate errors on the secure server domain have a long history on this forum but I am guessing without the details of the certificate. You could change the connection security to none and not get the error at all. The choice is yours, use an encrypted connection with the secure server certificate or use no connection encryption. The tech you spoke to is technically correct, but far from inclusive with the information supplied. Clearly being paid/ appraised by the speed of getting the customer off the phone.
Try to click 'View' and inspect the certificate - see attached screenshot for instructions.
Who's the issuer of the cert, and what is the subject? Please post a screenshot of the Certificate Viewer window with the above information visible.
Изменено christ1
I just tried again, and the "Add images" utility *will not* send an image of the certificate. I can only guess why, given no information about what maximum size or graphic formats might be appropriate. The process to send the graphic started, but never completed. I let the app run for more than an hour, and with several attempts. It was unwilling to do its job.
I did include the certificate information that seemed most relevant, as the first response to the original post. I copied and pasted it from the certificate's image. There were also many areas of the certificate that I was unable to select for copying/pasting. Much of the text seemed to be in protected fields. The certificate info indicated that it has not expired.
I spoke with two different techs, who each told me that their email server does not reply with certificates. That seems to be incorrect, since their server did, in fact, reply with the certificate I was reading to them from. I don't understand where else it could possibly have come from, since it was delivering my mail to me, both before and after I turned the security off. The IMAP server configuration in my client had not been changed since I first configured it. I'm completely baffled by what my provider's techs are telling me. Maybe it's time to get a competent provider.
Whois Image is failing to attach for some reason ... copy and paste:
I'm not sure what 'Whois Image' means exactly.
Maybe it's time to get a competent provider.
That sounds like a good idea.
Sorry - "Whois image" is my confusion. I did a whois search based on the addresses in the certificate. It wasn't much help. I should've said "certificate's image" because that's where the addresses in my first reply came from.
Matt & christ1 - thanks for all your help!