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Can not search internet on fire fox locks out constanly how to fix this

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Every time I try to search on fire fox it locks up after I select an item listed on the resulting page. It does not let me out of this page even if I do control alt delete must shut computer off to start over on a search. Do not know how to fix this not computer functional person.

Every time I try to search on fire fox it locks up after I select an item listed on the resulting page. It does not let me out of this page even if I do control alt delete must shut computer off to start over on a search. Do not know how to fix this not computer functional person.

Выбранное решение

Good day. What are you using as your search engine?

Is there any kind of messages?

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

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Дополнительные сведения о системе

Установленные плагины

  • Adobe PDF Plug-In For Firefox and Netscape 15.20.20039
  • Google Update
  • Motive Plugin for Mozilla Browsers
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 23.0 r0
  • iTunes Detector Plug-in

Приложение

  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:49.0) Gecko/20100101 Firefox/49.0

Дополнительная информация

FredMcD
  • Top 10 Contributor
4256 решений 59603 ответов
Размещено

Выбранное решение

Good day. What are you using as your search engine?

Is there any kind of messages?

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

Good day. What are you using as your search engine? Is there any kind of messages? Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?
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Задавший вопрос

Thank you but now I am getting a threatening dialog that I have a virus and micro soft is going to shut my computer down so I am just going to give up my tower is over 12 years old will just replace it.

Thank you but now I am getting a threatening dialog that I have a virus and micro soft is going to shut my computer down so I am just going to give up my tower is over 12 years old will just replace it.
FredMcD
  • Top 10 Contributor
4256 решений 59603 ответов
Размещено

That is not from Microsoft. That is a virus or a web browser lock page.

If this is on the browser; Close Firefox or whatever. Wait 30 seconds for the program to clear. Right-click on the browser icon and select Open New Window. Wait a few seconds, then close the browser via Menu > Files > Close.

That should clean out the lock page from session restore.


You may have ad / mal-ware. Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

That is not from Microsoft. That is a virus or a web browser lock page. If this is on the browser; Close Firefox or whatever. Wait 30 seconds for the program to clear. Right-click on the browser icon and select '''Open New Window.''' Wait a few seconds, then close the browser via '''Menu > Files > Close.''' That should clean out the lock page from session restore. ---------------------- You may have ad / mal-ware. Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.