Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Learn More

What will work instead to Adobe Flash Player for my 64 bit, Windows 10 HP computer?

  • 7 ответов
  • 1 имеет эту проблему
  • 21 просмотр
  • Последний ответ от cor-el

more options

"The Adobe Flash Player has crashed" error message is all I get when attempting to watch a video. The videos worked before.

Все ответы (7)

more options

Sorry, there isn't any direct replacement for Adobe Flash for Windows. The "future" is HTML5 Video and Audio on the web; some websites like YouTube have that as the default now, while others offer it as an option.

See this support article for possible fixes. https://support.mozilla.org/en-US/kb/adobe-flash-plugin-has-crashed

more options

Thanks for the reply. None of the online troubleshooting tips help with my problem. The videos worked before the upgrade.

more options

Please keep this topic on the forum.

Let's see what the crash reports have to say.

Please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)


Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

more options

bp-bdfb5770-33f8-4bca-8cb7-034162151229 bp-a7d10150-e957-456e-a608-a08d22151229 bp-06650a26-f207-4afe-9284-bc1252151229 bp-89a2bc84-c0fe-4f31-8b81-9bc7a2151229 bp-f1ed628a-8ef5-4257-a582-4b8542151229

more options

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox menu button/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

You can check for problems with current Shockwave Flash plugin versions and hardware acceleration in Firefox and try this:

See also:

more options


Signature mozilla::net

Rooksbas.DLL = Windows

atidxx32.dll = Advanced Micro Devices = Check this link;

This is for Sumo's Related Bugs 1226941 NEW --- crash in mozilla::net::CacheFileIOManager::Write ++++++++++++++++++++++++++++++++++++++++++++++++ bp-a7d10150-e957-456e-a608-a08d22151229 bp-06650a26-f207-4afe-9284-bc1252151229

Signature npswf32_20_0_0_267.dll

Rooksbas.DLL = Windows

NPSWF32_20_0_0_267.dll = Shockwave Flash = Adobe Systems

Process Type plugin Shockwave Flash Version:

Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

more options

That could be a problem with Trusteer software.

Make sure that you have the latest updates of your Trusteer software. You can try to contact Trusteer for support.