Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

This is not a cure, but should let the web page load without crashing.

Flash block {web link} Never be annoyed by a Flash animation again! Blocks Flash so it won't get in your way, but if you want to see it, just click on it

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options) key, and then starting Firefox. Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and Submit.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

b1d11ae9-d209-4554-8e2b-cfe7c752c25e 26/10/2015 23:16 43910078-b76b-4512-a0f2-9a1b5dedec9f 26/10/2015 23:16 b3f68952-6d9f-4e82-a673-6ea227f43941 26/10/2015 23:16 1c6b5d58-61e7-498e-833e-1a22550bab18 26/10/2015 23:15 d34c2f2e-ee1a-4ea7-82e0-44d285a05220 26/10/2015 23:14 bp-75ce472c-f911-4f3a-a511-c89132151026 26/10/2015 23:14 bp-8410be47-3534-432d-9ae3-5f1302151026 26/10/2015 23:14 bp-80c13727-d914-4702-816a-3eb0c2151026 26/10/2015 23:13 bp-88bf8fbe-023e-48ee-b472-e90af2151026 26/10/2015 23:13 bp-38d0a0c8-2736-4ad2-bb3c-f74152151026 26/10/2015 23:13 bp-1071a7f7-b44b-4b77-b191-18fba2151026 26/10/2015 23:13 bp-e8af9427-a937-4b74-a562-acab42151026 26/10/2015 23:13 bp-952a89ce-fec2-4a07-b0c5-cf4642151026 26/10/2015 23:13 bp-f5fc1097-1585-4356-bda8-de8cd2151026 26/10/2015 23:10 43fa1c60-3703-4d99-a6c7-c69b6d1322e7 26/10/2015 23:08 10e3b901-deca-4d7f-8d42-9a83466e2004 26/10/2015 23:07 bp-c5121b05-21b6-4eb9-baf2-7d55a2151026 26/10/2015 23:06 c5a23c36-23e2-45c0-acc7-5073f702b229 26/10/2015 23:04 4f20b769-6ca5-428b-98c9-61a1861f47e4 26/10/2015 23:03

Yes I tried running it in safe mode & the problem persisted... I think that is the info you are after...

So I am still having the problem.

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

bp-75ce472c-f911-4f3a-a511-c89132151026 bp-8410be47-3534-432d-9ae3-5f1302151026

Signature F1398665248

Process Type plugin Shockwave Flash Version: 19.0.0.226

Attention Sumo's, there are 20 related bugs

inproc_agent.dll = Kaspersky Inproc Agent

Update or disable Kaspersky

check this:

• see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

• disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

• disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

• http://kb.mozillazine.org/Flash#Troubleshooting

Thanks for that Fred.

It started happening before I installed Kapersky, so that's not it. [disabled it anyway to double-check]

I updated Adobe aIr/shockwave/flash [previously air wasn't at the latest version]

I have disabled hardware acceleration [and that might have done the trick - I am not sure why it didn't work when I tried to do that before]

I am updating the latest video drivers now. [I only checked that a few months back but it does in fact look like they are out of date]

I have to go to bed soon. Hope this is fixed soon as it is really affecting my productivity. :(

• fingers crossed but it does appear okay now*

Over the last few months, several plugins were updated. Some, like flash, were updated several times in that same period.

Use this link to check that your plugins are up-to-date. If any are listed as unknown or research, do not worry about them.

Okay I have done most|all things suggested on this page. It's happening less, but it still crashes now and then. I'm noticing it especially with embedded videos. Mainly because I am doing an online course, so that's what I need this fixed for.

Fred, Checked that link, It says Flash, Java & quicktime are all up-to-date. However I see there are TWO entries for Java.

synchronicity said

However I see there are TWO entries for Java.

Are these labeled the same (other than the version number)?

Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

Please post any New reports.

I disabled the Java that gave me the warning, now only one shows up in the list of up-to-date plugins...

Thank you for the picture. You have two Shockwave for Director.

Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Shockwave Director: Shockwave Standalone Installer / Uninstaller{web link} Shockwave Director Version 12.2.0.162 http://get.adobe.com/shockwave/

Ah-ha.

Thank you very much Fred. :-)

Yes, I have uninstalled them (both, I think) and reinstalled one. I only have one in the list of plugins now.

Firefox has speeded back up to normal, so I have a strong hunch this has solved my problem. It used to load flash pages very slowly while I was experiencing this problem (even if it didn't crash, it was slow).

I'll let you know tomorrow for sure... Good night, and thanks once again! Leslie.