it is for me, so perhaps the issue is your anti virus or other security software rather than Thunderbird.

First of all do you mean to say " It is NOT doing that for me"? Because "It is for me" makes absolutely no sense. Secondly, I don't think a firewall or antivirus program would prevent a !@#$%^& or * from being transmitted through an encrypted password. And I have other email accounts in there and it works fine for the other emails (passwords do not have symbols for the other accounts). Please don't make assumptions, it makes you seem like the first three letters of that word.

Instead of making assumptions try asking questions or diagnostics to try first, you'll come off as less of an idiot. Proof I am not just a dumba$$ with a f**ked up computer here is proof: https://bugzilla.mozilla.org/show_bug.cgi?id=713295

I am saying I use passwords with symbols and have no issues. Simple as that.

To borrow a phrase from Bugzilla..... "Worksforme"

Hence you need to look further afield that blaming the messenger.

" I don't think a firewall or antivirus program would prevent a !@#$%^& or * from being transmitted through" I do. So lets test the theory.

Restart the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 8, Windows 7, Windows Vista, Windows XP, OSX

Video of what happens

Perhaps you could post your troubleshooting information from the help menu.

You clearly demonstrate in the video that your setup has issues. About the time you say "Still saying problem" there was a dialog in the bottom right with specific error information, but you cut it off.

So I do understand it is not Thunderbird that is the problem. Now all I have to do is convince you, so you can correct the issues.

Pics uploaded. One of the video and the second is a good quality screenshot of the same error. Error: Alert from account. (email): Application-specific password required: http://support.google.com/accounts/bin/answer.py?answer=185833 (Failure) Yeah, you're right that clearly demonstrates "my setup has issues". Then help me fix my setup if that's the problem.

Troubleshoot Information: [

 Application Basics

   Name: Thunderbird
   Version: 31.3.0
   User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:31.0) Gecko/20100101 Thunderbird/31.3.0
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20141127140543
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
     OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account3:
     INCOMING: account3, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
     OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true

   account4:
     INCOMING: account4, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
     OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true

 Crash Reports

 Extensions

 Important Modified Preferences

   Name: Value

     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     browser.cache.disk.smart_size_cached_value: 358400
     extensions.lastAppVersion: 31.3.0
     font.internaluseonly.changed: false
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.direct3d.last_used_feature_level_idx: 0
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 118375be-f29c-48dc-a349-6bd3cfde2e9
     network.cookie.prefsMigrated: true
     places.database.lastMaintenance: 1418355651
     places.history.expiration.transient_current_max_pages: 104858
     plugin.importedState: true

 Graphics

     Adapter Description: AMD Radeon HD 7700 Series
     Vendor ID: 0x1002
     Device ID: 0x683d
     Adapter RAM: 2048
     Adapter Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
     Driver Version: 14.501.1003.0
     Driver Date: 11-20-2014
     Direct2D Enabled: true
     DirectWrite Enabled: true (6.2.9200.16492)
     ClearType Parameters: ClearType parameters not found
     WebGL Renderer: false
     GPU Accelerated Windows: 1/1 Direct3D 10

     AzureCanvasBackend: direct2d
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: direct2d

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.10.6
     4.10.6

     NSS
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC

     NSS Util
     3.16.2.3
     3.16.2.3

     NSS SSL
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC

     NSS S/MIME
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC]

Application specific password required is the specific error. I googled the error and the first match was https://support.google.com/mail/answer/1173270?hl=en

You have enabled two factor authentication in your google account, which requires from the Google end a password specific to the application that is signing in. Note well that the password is generated by Google.

You might also need to read https://support.mozilla.org/en-US/kb/thunderbird-and-gmail which contains some information on the dogs breakfast Google are currently making of mail access.

Enabling less secure apps here https://www.google.com/settings/security/lesssecureapps can help in the quest of fix what was not broken.

You might also care to have a vote on the bug, https://bugzilla.mozilla.org/show_bug.cgi?id=849540 because the argument it getting ideological, and that helps on one.

First 2 paragraphs is all I needed. Thanks. Do note well that it had nothing to do with my system. And your comment on the video is wrong.

Well I am sorry, but if you check the reply to address for that account, it to is probably wrong, as the same data is used for the reply to and the account name when the account is created.

I started by telling you it had nothing to do with Thunderbird and that Thunderbird worked for me using symbols. You continued to insist you had a problem with Thunderbird.

In the end you had a problem with Google, and their ludicrous security system. But I do hope you read the rest because as it stands Google is about the worst mail provider you can select. They are busy doing a Microsoft. Throwing their weight around and demanding everyone do it their way. Personally I think GMX is fast becoming the only main stream mail provider out there that does not do bizarre things or have bizarre hoops for us to jump through just to use their service.

Actually, this was my reply: First of all do you mean to say " It is NOT doing that for me"? Because "It is for me" makes absolutely no sense. Secondly, I don't think a firewall or antivirus program would prevent a !@#$%^& or * from being transmitted through an encrypted password. And I have other email accounts in there and it works fine for the other emails (passwords do not have symbols for the other accounts). Please don't make assumptions, it makes you seem like the first three letters of that word.

Instead of making assumptions try asking questions or diagnostics to try first, you'll come off as less of an idiot. Proof I am not just a dumba$$ with a f**ked up computer here is proof: https://bugzilla.mozilla.org/show_bug.cgi?id=713295

Nowhere in there did I say it was ThunderBird, I just knew for a fact it wasn't antivirus and/or firewall. I am majoring in computer science > Network Security, I was guaranteeing you 2 things; 1) It was not a firewall/antivirus 2)it was not my computer system. You made an idiot out of yourself. The best part... you had a simple problem and I give you the information and you get offended when I treat you the same way you treated me, hypocrite and a prick.

That is the second time you have posted that bug from someone who could not be bothered replying to their assertion something was wrong.

My guess they did not configure their software properly. Perhaps they ignored the fact they needed an application password and were to embarrassed to come forward and admit it, then there is the individual that was not capable of doing more than going "me to" on a closed bug. Not even capable of answering the outstanding question, a really sharp knife. Not a good case for supporting your argument Proof however that the existence of a bug report does not make a bug.

Lets look at your support request in the light of the information that you are a computer science student "Thunderbird is not accepting passwords with symbols. " my reply in it's entirety "it is for me, so perhaps the issue is your anti virus or other security software rather than Thunderbird."

Now as a computer science student, I am sure you can see your collection of information and offering of diagnostic information was a little less than exhaustive. Personally I would call the information offered non existent. But you obviously feel differently.

I also challenge your statement that "Nowhere in there did I say it was ThunderBird" and point you to that first posting you made on this thread that I just quoted

As for asking questions, why do you think that I or anyone else should be wasting time asking 20 questions from someone who simply could not be bothered offering information. Until now I was giving you the benefit of the doubt, but as a computer science student you should know better.

Your apparent faith in Firewall and anti virus programs is wonderful, I strongly suggest you get it out and dust it off in an appropriate tutorial. Any program that actively intercepts, performs a man in the middle attack to get the keys to, and decrypt SLL encrypted traffic is an obvious choice. Any anti virus program that purports to scan your traffic and block nasties of any sort is in fact doing something like that. The fact they can scan stuff in the middle is a clear security breach and proof they are actively hacking your connection. Firewalls that do deep packet analysis and block content can certainly also mess with communications. But you as a computer science student would be aware of all that.

I posted an issue long ago, that you offered a facetious and completely useless solution to. That is not good, it is proof that you did not understand the question, perhaps you did not read it. I do not know, and I really do not care. But count the warnings, because this makes two, that is two more than I am supposed to give. Use of inappropriate language is the issue in case you missed it. This is a family site, on the public internet.

Matt said

That is the second time you have posted that bug from someone who could not be bothered replying to their assertion something was wrong. Now as a computer science student, I am sure you can see your collection of information and offering of diagnostic information was a little less than exhaustive. Personally I would call the information offered non existent. But you obviously feel differently. As for asking questions, why do you think that I or anyone else should be wasting time asking 20 questions from someone who simply could not be bothered offering information. Until now I was giving you the benefit of the doubt, but as a computer science student you should know better. You have double standards, look here: Your thread I posted an issue long ago, that you offered a facetious and completely useless solution to. That is not good, it is proof that you did not understand the question, perhaps you did not read it. I do not know, and I really do not care. Atleast I tried rather than saying "it's your computer, buy a new one"

I provided links and information that helped me, I had the same issue and it works for me. If it works for you that is a different story. It could be that I didn't read the question, as there was no information in the post (except the title, which was not proper English). I apologize that I gave you the wrong information, and I also apologize that you are a moderator that doesn't understand the importance to providing information about your question.

By the way, this is my thread, yours is here: https://support.mozilla.org/en-US/questions/1026579?esab=a&s=&r=0&as=s

Thanks, for the constructive conversation. Unfortunately, it has gone off topic, and I'm forced to lock this thread.