Login to server failed - IMAP using existing Gandi account
Hello,
I am trying to set up Thunderbird as an IMAP client for a Gandi mail account (have been using the webmail until now), but I can't get the setup to work correctly: error message "Login to server mail.gandi.net failed."
I've checked several times the user name and password, which work OK in Gandi's webmail interface.
I've set up the account in Thunderbird first using the automatic account creation wizard, then using manual settings, but to no avail.
I've also tried configuring this mail account with another email client (OS X Mail) and it worked ok - but I would much rather use T-Bird !
If anyone has an idea, I'd be very interested... I'm running out of ideas !! thanks in advance :)
P.S: The troubleshooting information I have is the following:
Application Basics
Name: Thunderbird Version: 31.2.0 User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:31.0) Gecko/20100101 Thunderbird/31.2.0 Profile Folder: Show in Finder Application Build ID: 20141012121702 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, , (imap) mail.gandi.net:993, SSL, passwordCleartext
OUTGOING: mail.gandi.net:465, SSL, passwordCleartext, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
Crash Reports
Extensions
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
extensions.lastAppVersion: 31.2.0
mail.openMessageBehavior.version: 1
mailnews.database.global.datastore.id: aa69df2f-edcb-734a-8274-0d42ad7238c
network.cookie.prefsMigrated: true
Graphics
Vendor ID: 0x10de
Device ID: 0x 8a0
WebGL Renderer: false
GPU Accelerated Windows: 2/2 OpenGL
AzureCanvasBackend: quartz
AzureSkiaAccelerated: 0
AzureFallbackCanvasBackend: none
AzureContentBackend: quartz
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.10.6
4.10.6
NSS
3.16.2.2 Basic ECC
3.16.2.2 Basic ECC
NSS Util
3.16.2.2
3.16.2.2
NSS SSL
3.16.2.2 Basic ECC
3.16.2.2 Basic ECC
NSS S/MIME
3.16.2.2 Basic ECC
3.16.2.2 Basic ECC
Все ответы (2)
Confirm User Name = full email address eg: joebloggs@yourdomain.com please check for typos, commas instead of full stops etc.
Tools > Account Settings for the account or Menu icon > Options > Account Settings for the account
Account name = full email address Email Address = full email address
Also check Outgoing Server(SMTP) select the smtp server and check User Name = full email address
Thanks for the reply - and sorry for the delay in getting back to you, couldn't access my email today.
I checked the user name is correct, with the full email address (contact@domainname.com) and checked for whitespace also in both username and password.
SMTP user name is also the full email address.
Please let me know if there is anything else I should check.
Regards