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How do I get rid of sponsorship tabs that open automatically?

Posted

I already have ABP Adblocker installed, but this one tab keeps popping open for some reason. The name of the tab reads Sponsorship, and the url it sends is:

http://big.deluxeforthefuture.com/g/?ilmernzkvtaz=08EDB91B0ADDD31F&pu=c3RhY2tleGNoYW5nZS5jb20=&s=firefox&nm=ilmernzkvtaz

I'm getting pretty sick of it because I thought I was going to get away from pop-ups on firefox...


Note by a moderator (This is an important thread it currently has had >21k viewing hits) ~J99

Some of these problems are due to unwanted software creating scheduled tasks. Besides the initial replies you may wish to look particularly at comments in this thread by by resident expert troubleshooter jscher2000 that summarise the current knowledge. Including

Modified by John99

Additional System Details

Installed Plug-ins

  • npsitesafety
  • Shockwave Flash 11.7 r700
  • 5.1.20513.0
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.03
  • iTunes Detector Plug-in
  • VLC media player Web Plugin 2.0.2
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.3.633
  • NPWLPG
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:22.0) Gecko/20100101 Firefox/22.0

More Information

Question owner

Hey man, thanks for the quick reply.

I check the site and it did not solve the problem. It might be that the sponsorship tab is not actually a pop-up.

I've attached a couple of pictures to show what it looks like. The tab opens by itself when I'm browsing, and it sometimes takes me a while to notice when it opens.

I'm running a couple of scans on my computer just to make sure it's not malware or anything like that. I'll get back to you soon to see if that is the case.

Michael 0 soluții 35 răspunsuri

I'm having exactly the same problem, here's my screenshot. This just loads every time I open FF! It's very annoying and recently created a problem when it forced the install of a search engine that I couldn't shut up; i.e. music that wouldn't stop even when I closed the tab!

jscher2000
  • Top 10 Contributor
2365 soluții 20923 răspunsuri

Hi mikecox, there actually is a separate thread -- still unsolved -- about the channel157 news page. You probably want to check this out: When I am finished an have shut down Fire Fox, I come back to my computer and I find that Fire Fox is open, and a random URL page is open.

Could you check the following two places to see whether you have any unexpected URLs:

  • Home page setting. Since you have have multiple tabs open, check for any additional sites here. This article has more info: How to set the home page.
  • Firefox shortcut. Malware can alter the startup by adding URLs to the "target". (E.g., Qvo6)
kruppml 0 soluții 3 răspunsuri

I have the same problem: a Firefox window with a tab that says "Sponsorship" opens spontaneously, even when I'm not running Firefox! It wants to open the url "http://tv.channel157news.com/news/?ilmernzkvtazn=00238B385C6086C7&pu=&s=D-firefox&nm=ilmernzkvtazn&t=". I don't know what's at that location because I squash Sponsorship as soon as it appears.

My Firefox home page has not been hijacked; I have Adblock Plus 2.3.1 and Adblock Plus Pop-up Addition 0.8. According to my Firefox and Adblock settings I shouldn't be seeing this popup. In any case, I believe there is malware someplace in my system that causes the problem. I've run a full system scan with up-to-date Norton Internet security which reported no problems.

Today Firefox started on its own with the Sponsorship tab. I tried troubleshooting as far as I could: I ran Windows Task Manager and found "Sponsorship - Mozilla Firefox" listed as a running application. Unfortunately, Task Manager said access was denied for examining the command line, creating a dump file, or learning whether data execution was enabled or disabled.

I would appreciate any information about how to discover how Firefox is being started. Are there any command-line utilities I could use?

System details:

Windows Vista Ultimate version 6.0, build 6002, SP 2, running Firefox 22.0 on an HP Pavilion dv5 laptop.

Modified by kruppml

jscher2000
  • Top 10 Contributor
2365 soluții 20923 răspunsuri

Hi kruppml, you may want to supplement your Norton scan with some others. Many free scanners are listed in the other thread I linked above.

The fact that the pages opens by itself definitely suggests external activity. To see whether it is Firefox specific or simply uses the default browser, you could change your default browser to Internet Explorer (preferably IE9 or IE10, which are more secure than the older versions) before leaving your PC idle to see whether that page opens in IE. (Make Internet Explorer your default browser - version selection on the right side of the page)

Wesley Branton
  • Top 25 Contributor
178 soluții 2062 răspunsuri

Can you post a screenshot of the add-ons that you have installed? I used to have this problem, but it was an add-on that I had installed that was causing the problem.

Michael 0 soluții 35 răspunsuri

Here is the add-on screen shot. But there doesn't appear; to me, to be any suspicious items on the list

Wesley Branton
  • Top 25 Contributor
178 soluții 2062 răspunsuri

That is the Plugins page not the add-ons page.

Type about:addons in the address bar. Then take a screenshot of the Extensions page.

All for your plugins look ok though. My guess it is an extension that you have installed, so as soon as you post the extensions screenshot I think we will be able to find the problem.

Wesley Branton
  • Top 25 Contributor
178 soluții 2062 răspunsuri

How often does this tab open up?

Waka_Flocka_Flame
  • Top 25 Contributor
529 soluții 5045 răspunsuri

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.


Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

jscher2000
  • Top 10 Contributor
2365 soluții 20923 răspunsuri

Hi mikecox, to clarify the above comment about add-ons vs. plugins, the add-ons page lists several different categories on the left side (e.g., Appearance, Extensions, Plugins), and Extensions tend to be the most troublesome.

As an alternative to capturing screen shots of your Extensions, you can copy and page from this page (second table):

Help > Troubleshooting Information

kruppml 0 soluții 3 răspunsuri

The Sponsorship popup appears no more than once a day, possibly not every day, and it seems to appear about 1:00 p.m.

kruppml 0 soluții 3 răspunsuri

And here is the screenshot, just for fun

jscher2000
  • Top 10 Contributor
2365 soluții 20923 răspunsuri

Hi kruppml, perhaps it's a scheduled task? You could check here, although it might be possible to have hidden tasks for all I know:

Windows XP: Start button > [All] Programs > Accessories> System Tools > Scheduled Tasks

Windows 7: Start button > Control Panel > System and Security > Administrative Tools > Task Scheduler

(The list of "Windows" tasks in Win7 is bewildering...)

Michael 0 soluții 35 răspunsuri

I'm really confused.

I tried entering "About:addons" in the address field; assuming it meant the URL address field and got a lot of search results; no list.

You suggestion I "cut and paste"; which also confused me because I have copied the "Plug-Ins" list from the Add-Ons Manger. There is no "Add-Ons" list; just a "get Add-ons" list. I didn't copy the Extensions list because it only contained two items; "Roboform" and "Microsoft.Net net..." and "Appearance" has only a"default" item listed and "Services" is empty.

Something just isn't adding up here \-:

btw, yesterday this thing pop up while I was in Word; it just opened FF and displayed, out of nowhere. I haven't seen it today; yet.

Wesley Branton
  • Top 25 Contributor
178 soluții 2062 răspunsuri

If this pop-up is opening Firefox when it is closed, then it is a scheduled task on your computer. Another program or add-on must have added it to the tasks. Simply open your Windows Tasks and delete the one that is opening the link. If you can't figure out which one it is, post a screenshot of the list of tasks.

Michael 0 soluții 35 răspunsuri

Ok, I got that part (-: Thanks! Here is the screen shot

Wesley Branton
  • Top 25 Contributor
178 soluții 2062 răspunsuri

Can you take a screenshot of the Windows Task folder please?

Just follow these steps someone posted above:

"Windows XP: Start button > [All] Programs > Accessories> System Tools > Scheduled Tasks

Windows 7: Start button > Control Panel > System and Security > Administrative Tools > Task Scheduler"

Wingsmith 0 soluții 2 răspunsuri

My anti-virus Avast appears to allow a so-called "Microsoft Sponsorship" infection to run periodically and unprompted from my browser.

http://big.deluxeforthefuture.com/g/?ilmernzkvtaz=8CA9827578BF7168&pu=bGxveWRzdHNiLmNvLnVr&s=firefox&nm=ilmernzkvtaz http://tv.channel157news.com/news/?ilmernzkvtazn=8CA9827578BF7168&pu=&s=D-firefox&nm=ilmernzkvtazn http://tv.channel157news.com/news/?ilmernzkvtazn=8CA9827578BF7168&pu=Z29vZ2xlLmNvLnVr&s=firefox&nm=ilmernzkvtazn&t=aHR0cHM6Ly93d3cuZ29vZ2xlLmNvLnVrLz9nd3NfcmQ9Y3I=

I have attempted to prevent this trojan from running but without success. The website www.removepcthreat.com says: "Sponsorship is a malicious adware program that gets installed to Windows PC without any information and knowledge. Sponsorship can downloads lots of malicious codes and system files that consumes huge system resource and make the entire PC running process slow and unresponsive. Sponsorship changes your the web browser settings and redirect web search results to suspicious websites. This Sponsorship makes use of keystrokes and keyloggers that record online and offline activities and send all the information to remote hackers. Moreover, Sponsorship reduce your system performance, modifying registry, Internet, firewall settings. Once Sponsorship appears on your computer, you should not hesitate to remove it completely to safeguard your computer and data timely." However, I am reluctant to follow their suggested procedure as I would prefer Avast to deal with it. Is there a simple way to block this infection?