Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

http://canada.consumers-research.com has hijacked my Firefox.

  • 2 răspunsuri
  • 10 au această problemă
  • 11 vizualizări
  • Ultimul răspuns de wordsworm

wordsworm
wordsworm
more options

About 2-3 days ago a popup questionnaire began plaguing me. The address that pops up with the popup is listed above: http://canada.consumers-research.com . It hijacks both audio and opens a separate window, which can only be closed by right clicking on FF icon in the taskbar. If you <x> it, it does not close.

I already installed Lavasoft's adaware software, to no avail.

Kind regards.

About 2-3 days ago a popup questionnaire began plaguing me. The address that pops up with the popup is listed above: http://canada.consumers-research.com . It hijacks both audio and opens a separate window, which can only be closed by right clicking on FF icon in the taskbar. If you <x> it, it does not close. I already installed Lavasoft's adaware software, to no avail. Kind regards.

Toate răspunsurile (2)

user633449
user633449
more options

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

wordsworm
wordsworm Deținătorul întrebării
more options

I will let the question stay posted for awhile longer before I follow your steps. I would rather know how to pinpoint the problem and snipe it out rather than nuke it. If anyone has a suggestion whose expertise is sniping, I'd like to hear it.