Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

Update of Thunderbird on a SMB share silently fails without errors

  • 1 răspuns
  • 0 au această problemă
  • 1 vizualizare
  • Ultimul răspuns de next

Leonardo Serni
Leonardo Serni
more options

Since before version 100, I've had this happening to me on Windows 11.

1 - TB starts, with a progress bar saying "Updating, will start in a few seconds" 2 - I open Help > About menu, I see the old version number, and a "Restart to update Thunderbird" 3 - If I do, GOTO 1. 4 - The usual solutions for "Software update failed" do not work [ https://support.mozilla.org/en-US/kb/thunderbird-software-update-failed ], nor does running as Administrator, or starting in recovery mode. 5 - I completely remove Thunderbird (directories, email, every file or folder on disk that might be related to TB). 6 - I reinstall Thunderbird from a full install package. The update succeeds, but at the next upgrade, GOTO 2. 7 - I also clean the Windows registry of anything that looks TB-related and GOTO 6.

My current workaround is to GOTO 6 as soon as I'm notified of an upgrade. This works as described above, so it's more of an annoyance than a true bug, but still I'd like to know why it's not working.

Now I've worked with many TB installations and always had it working without troubles. This is the only installation where TB is not on my local disk, aaaaand the only one on a remote Samba 4.3 share on a Linux server (can't change that).

I'm therefore pretty sure that it's something to do with permissions or ACLs on that share -- but I can't figure out the exact problem. Other programs all run (and even self-update) from the same share without any hitches.

Since before version 100, I've had this happening to me on Windows 11. 1 - TB starts, with a progress bar saying "Updating, will start in a few seconds" 2 - I open Help > About menu, I see the old version number, and a "Restart to update Thunderbird" 3 - If I do, GOTO 1. 4 - The usual solutions for "Software update failed" do not work [ https://support.mozilla.org/en-US/kb/thunderbird-software-update-failed ], nor does running as Administrator, or starting in recovery mode. 5 - I completely remove Thunderbird (directories, email, every file or folder on disk that might be related to TB). 6 - I reinstall Thunderbird from a full install package. The update succeeds, but at the next upgrade, GOTO 2. 7 - I also clean the Windows registry of anything that looks TB-related and GOTO 6. My current workaround is to GOTO 6 as soon as I'm notified of an upgrade. This works as described above, so it's more of an annoyance than a true bug, but still I'd like to know why it's not working. Now I've worked with many TB installations and always had it working without troubles. This is the only installation where TB is not on my local disk, aaaaand the only one on a remote Samba 4.3 share on a Linux server (can't change that). I'm therefore pretty sure that it's something to do with permissions or ACLs on that share -- but I can't figure out the exact problem. Other programs all run (and even self-update) from the same share without any hitches.

Toate răspunsurile (1)

next
next
  • Moderator
  • Top 10 Contributor
more options

ciao, questa area di discussione è frequentata principalmente da semplici utenti, per cui dubito qualcuno possa aiutarti in una questione così tecnica. Se non ricevi altre risposte, puoi provare a riproporre la domanda nella sezione di lingua inglese (https://support.mozilla.org/en-US/questions/new/thunderbird/form) o sul forum di Mozilla Italia (https://forum.mozillaitalia.org/)