Firefox Support Forum

Firefox 115.12esr slow to startup takes up to 10 second to load the first time now Firefox was fine in version 112.esr. to bad Firefox forces updates, even when the update make Firefox worse. https://snipboard.io/QF0ERT.jpg of course it works faster without extensions, that does not mean anything. I would reinstall the older version but Mozilla fixed so we cannot. I do not have time to reinstall all the extension so I am left with a useless Firefox. To bad Firefox does not allow reinstall of extension automatically, a reset of Firefox would also make Firefox useless; I am at a loss to how to continue to support Mozilla and not switch to another browser?

hello tried a few things from help docs on line. nothing working. just keeps happening. tabs will say gah. your tab just crashed. works for a bit but once happens.... have to close whole firefox and open again. just started happening yesterday. I have used firefox for many many years never a problem. Something was not updated right. Please tell me how to fix this once and for all. if not I have to leave using firefox this is driving me crazy. terrible. Latest thing I tried was about:config - sandbox changed 2 items, 1 from true to false other from 6 to 0. as listed in this https://www.youtube.com/watch?v=_SIGynLjrjk

nothing has worked. Please help. thank you.

steve [email address].

There was an update posted today. I ran the update this morning. Now Firefox will not open.

error platform version 127.0.1 not compatible with miniversion >= 127.0

                                                                                  miniversion <= 127.0

Running Windows 10 Version 10.0.19045 Build 19045 64 bit Should I remove and reload program?

Using Mac OS 10.13.6, Firefox recently updated to 115.0.3, and now the Overdrive app (from the public library) won't download audiobook files anymore. Have tried clearing cache, restarting, removing book files, restarting, and reloading the OD app, etc. The error message is that the app can't connect to the internet. My internet connection is fine - this is only happening with this app. It only started doing this when Firefox updated. I tried loading an earlier version of Firefox but it automatically went to this Beta update channel version. Can you help me go back to an earlier version of Firefox that won't automatically update? (I'm not able to upgrade this Mac, and this OS is the one that Overdrive works with. Firefox was the only browser that worked with Overdrive. Thanks - hope you can help!

Hello, I've been experiencing constant tab crashes in Firefox and Edge. Trying to figure out if anyone can help me pinpoint the cause through Firefox reports. Links are below. Thank you!

https://crash-stats.mozilla.org/report/index/bp-ff4fa866-f7b8-43c1-bd74-ff2b20240620 https://crash-stats.mozilla.org/report/index/bp-1f14d5b1-bfc4-4268-9592-0a9250240620 https://crash-stats.mozilla.org/report/index/bp-8234c6be-1aa7-4388-ba94-919f70240620 https://crash-stats.mozilla.org/report/index/bp-8b4374b1-c6ec-4301-bb57-a23e50240620 https://crash-stats.mozilla.org/report/index/bp-69eb3960-c290-4038-8411-481b80240620 https://crash-stats.mozilla.org/report/index/bp-70efcba6-5dac-46db-88d7-695a70240620

Pretty much every video I attempt to play, including https://www.allaboutbirds.org/cams/red-tailed-hawks/# will play the video only when audio is muted. unmute the audio and you get the audio track but the video is paused.

Can't figure this one out, I've seen it only in the last few days (it started when I was using 127.0.0 and continues in 127.0.1)

Chrome and Chromium don't do this.

Thanks in advance for any helpful advice!

Fred

Why is Firefox refusing to display Instagram videos?

Windows 7 Home Firefox 115.12.0esr (64-bit) Some Instagram videos play, most don't. E.g. https://www.instagram.com/reel/C8FM6cbOG7v/?mc_cid=e24e48195f

For a fraction of a second, the video shows what appears to be the initial display frame, then goes black. Audio plays. Displays OK on Chrome and Edge.

I've explored the following: Autoplay is allowed Turn off tracking protection Clear cache Clear cookies Digital Rights Management (DRM) is allowed Running in trouble shoot mode, i.e. no extensions Popups not blocked I do not have file user.js I tried hiding prefs.js. Hardware acceleration either on or off: no display

Is there a setting that tells Firefox to report why it makes its choices?

Suppose that I have a 5 kbyte comment with multiple paragraphs, and I skip around copy and pasting from one place to another, and highlight some sentences and over write them either with typing or pasting. When I go to undo or redo some of these things, it causes a big screw-up in the text.

Other than it being my problem to recompose the damaged sentences, etc, what developers need to be contacted to fix the undo and redo functions of the YouTube comment input text controls for YouTube videos?

There are other threads about this, but the solutions given haven't worked for me. I'm using Mullvad VPN, and whenever it's on, I cannot search for anything regardless of my search engine, and pretty much the only website that will open is Tumblr. For anything else, the URL will be in the bar at the top, but it won't do anything beyond that; it won't even show the loading symbol. It worked very briefly when I first got the VPN, but now it doesn't. Other browsers work with my VPN. What am I supposed to do?

I would like to use Firefox as a browser on my Linux Mint device. As I said in the headline, I have set all languages in the system as well as in Firefox to German and uninstalled and reinstalled the dictionary. So when I write something in Firefox it is underlined in red and when I right click for the context menu where word suggestions are made, only English is displayed and if I then scroll down and want to add another language as a spell checker, Firefox sends me to the add-on administration, which didn't help me. Because no matter what I do, only English (USA) is displayed as the language for spelling. Is there perhaps no way to change this, or is there another method?

Many thanks in advance.

Leo Krause

FF just updated to 127. Every time I open it I get the whole intro shebang about migrating, extensions, etc. When I finally get to "Start Browsing" none of my tabs or bookmarks will load. I have cleared the cache, tried reinstall and no change. What's next, please?

TIA Toby

Im using Ubuntu 22.04 LTS Intel cpu I7 9th gen NVIDIA gpu but i disabled it My problem is that the Picture in Picture mode isnt sticky if i press anything it vanishes from view.

Hi Mozilla - I just wanted to report some recent phenomena. In the past couple weeks Firefox, and related Private Browsing browser, seem to have developed consistent hangups in fetching data across a pretty wide range of sites. Both my banking sites will not load after logging in to them, just spins and spins. Also some very general searches will not load any results for minutes at a time, I just give up and kill them. I've uninstalled/cleaned/reinstalled latest version, etc, etc. By comparison, these same data fetches in banking sites, etc, work dandy in Duckduckgo browser, which is also a heavy no-trace browser. This ominous to me as I really like Firefox and do NOT want to have to resort to Edge. Duckduckgo browser is very good but doesn't have nearly the menu or favorites sort of features that Firefox does. Can you investigate? This is typical Win 10 system in Lenovo i7, been working like a champ till just recently, no system changes. Thanks.

The company I work for is behind a firewall. Our systems running firefox are unable to send crash reports because of the secure nature of the systems. Is there a way I can send the crash report files that I pull from the "Pending" directory and send them to Mozilla manually? FF version snap Mozilla Firefox 103.0.1 Ubuntu 22.04.3

I keep getting a popup about using an older version and creating a new profile. I already created a new profile a few days ago so I cannot keep creating new profiles every time firefox deploys a new version and would need to open firefox to update the browser version.

Have used Firefox for decades and suddenly it is having problems. If I surf around and have a few tabs open, some of them might crash. Firefox tries to restore them and sometimes it works and sometimes they just crash again immediately. I can go to Amazon and the page won't load completely so I can't do anything. If I try and close Firefox it won't close, it is frozen. And often, pages just load very slowly even though my internet connection is strong. This just started about a month or so ago. I have refreshed Firefox, updated it, and checked the systems on my computer. All my internal diagnostics returned "no issues." So it has to be the program.

When I reboot a Windows 10 computer and click once on the Firefox icon on the Taskbar, (1.) Firefox does not open full screen although when closed it was full screen. (2.) A second Firefox window opens with Yahoo on a Tab and also not full screen. Please fix!