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What to do if Mozilla VPN disconnects or turns off after being activated, or if websites fail to load even though Mozilla VPN is connected.

If you find that Mozilla VPN is disconnecting or turning off after being activated, you can try the below steps to resolve this issue. These steps are also helpful if Mozilla VPN is connected, but websites fail to load. __TOC__ =Disable Firewalls (Desktop)= If you have a Firewall or Antivirus that also monitors your internet connection, it’s a good idea to disable them or allow an exception for Mozilla VPN. In order to do this, you will need to refer to your specific application's support documentation. ==For Windows Defender Firewall== #In the ''Windows Start Menu'' search bar, type '''Allow an app through Windows Firewall''' and click on the first result. #Click the '''Change Settings''' button at the top right of the window to make changes. #The ''Allow another app'' button should highlight. Click the '''Allow another app''' button close to the bottom of the window. #Click '''Browse'''. #Navigate to the VPN by going through the following path: '''This PC > Windows (C:) > Program Files > Mozilla > Mozilla VPN > MozillaVPN.exe''' #Click '''Add'''. #Back on the ''Allowed apps'' window, make sure ''mozillavpn'' has both the '''Private''' and '''Public''' boxes next to it checked. #Click '''OK''' at the bottom. #Restart the system. ==For macOS Application Firewall== #Open '''System Preference'''. #Click the '''Security''' or '''Security & Privacy''' icon. #Select the '''Firewall''' tab. #Click the lock icon in the preference pane, then enter an administrator name and password. #Click the '''Firewall Options''' button. #Click the '''Add Application (+)''' button. #Select '''Mozilla VPN'''. #Click '''Add'''. #Click '''OK'''. =Reset Mozilla VPN (All platforms)= If none of the above solutions work and Mozilla VPN keeps disconnecting, you can try resetting Mozilla VPN: #Open the Mozilla VPN application. #Click the ''Settings'' [[Image:vpn settings icon|width=20]] icon. #Select the '''Get Help''' option. #;[[Image:VPN HELP BUTTON|width=350]] #Go to the '''Reset VPN''' section of the menu. #;[[Image:Reset VPN button|width=350]] #Select the {button Reset VPN} button. #;[[Image:Reset VPN click|width=350]] #Confirm the reset by selecting the {button Reset and quit button}. #;[[Image:Confirm VPN reset|width=350]] #A loading screen will appear while clearing all settings and preferences. #You will be signed out of your Mozilla VPN app and redirected to the sign in screen. Congratulations! The VPN reset is done. You will need to sign back in to Mozilla VPN using your Mozilla account email and password. =Related articles= <!-- The following links contain UTM tags. UTM tags are only required for the en-US links. Localizers can use wiki links.--> *[https://support.mozilla.org/en-US/kb/troubleshooting-speed-issues-mozilla-vpn?utm_source=-vpn-related Troubleshooting speed issues on Mozilla VPN] *[https://support.mozilla.org/en-US/kb/language-websites-i-visit-changes-when-i-turn-mozi?utm_source=-vpn-related The language of the websites I visit changes when I turn Mozilla VPN on - What to do] '''Learn more:''' *[https://support.mozilla.org/en-US/kb/i-cant-print-wirelessly-when-mozillla-vpn?utm_source=-vpn-related I can't print wirelessly when Mozillla VPN is on]