Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Learn More

Firefox crashes

more options

When starting firefox I immediately get a message that firefox has stopped working, the only option I have is to close the program. I tried removing and re-installing the app and I get the same error. I cannot start in safe mode as I can't get the program to open. Here is the event from my event log...

Log Name: Application Source: Application Error Date: 1/14/2012 9:51:23 AM Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: TestVDI001.IHSI.Local Description: Faulting application name: firefox.exe, version: 9.0.1.4371, time stamp: 0x4ef15e74 Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b60 Exception code: 0xc0000005 Fault offset: 0x0005cda1 Faulting process id: 0xf88 Faulting application start time: 0x01ccd2d45d788798 Faulting application path: C:\Program Files\Mozilla Firefox\firefox.exe Faulting module path: C:\Windows\SYSTEM32\ntdll.dll Report Id: 9b2c3698-3ec7-11e1-a429-ca06eab4af31 Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

 <System>
   <Provider Name="Application Error" />
   <EventID Qualifiers="0">1000</EventID>
   <Level>2</Level>
   <Task>100</Task>
   <Keywords>0x80000000000000</Keywords>
   <TimeCreated SystemTime="2012-01-14T15:51:23.000000000Z" />
   <EventRecordID>9727</EventRecordID>
   <Channel>Application</Channel>
   <Computer>TestVDI001.IHSI.Local</Computer>
   <Security />
 </System>
 <EventData>
   <Data>firefox.exe</Data>
   <Data>9.0.1.4371</Data>
   <Data>4ef15e74</Data>
   <Data>ntdll.dll</Data>
   <Data>6.1.7601.17725</Data>
   <Data>4ec49b60</Data>
   <Data>c0000005</Data>
   <Data>0005cda1</Data>
   <Data>f88</Data>
   <Data>01ccd2d45d788798</Data>
   <Data>C:\Program Files\Mozilla Firefox\firefox.exe</Data>
   <Data>C:\Windows\SYSTEM32\ntdll.dll</Data>
   <Data>9b2c3698-3ec7-11e1-a429-ca06eab4af31</Data>
 </EventData>

</Event>

When starting firefox I immediately get a message that firefox has stopped working, the only option I have is to close the program. I tried removing and re-installing the app and I get the same error. I cannot start in safe mode as I can't get the program to open. Here is the event from my event log... Log Name: Application Source: Application Error Date: 1/14/2012 9:51:23 AM Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: TestVDI001.IHSI.Local Description: Faulting application name: firefox.exe, version: 9.0.1.4371, time stamp: 0x4ef15e74 Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b60 Exception code: 0xc0000005 Fault offset: 0x0005cda1 Faulting process id: 0xf88 Faulting application start time: 0x01ccd2d45d788798 Faulting application path: C:\Program Files\Mozilla Firefox\firefox.exe Faulting module path: C:\Windows\SYSTEM32\ntdll.dll Report Id: 9b2c3698-3ec7-11e1-a429-ca06eab4af31 Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Application Error" /> <EventID Qualifiers="0">1000</EventID> <Level>2</Level> <Task>100</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2012-01-14T15:51:23.000000000Z" /> <EventRecordID>9727</EventRecordID> <Channel>Application</Channel> <Computer>TestVDI001.IHSI.Local</Computer> <Security /> </System> <EventData> <Data>firefox.exe</Data> <Data>9.0.1.4371</Data> <Data>4ef15e74</Data> <Data>ntdll.dll</Data> <Data>6.1.7601.17725</Data> <Data>4ec49b60</Data> <Data>c0000005</Data> <Data>0005cda1</Data> <Data>f88</Data> <Data>01ccd2d45d788798</Data> <Data>C:\Program Files\Mozilla Firefox\firefox.exe</Data> <Data>C:\Windows\SYSTEM32\ntdll.dll</Data> <Data>9b2c3698-3ec7-11e1-a429-ca06eab4af31</Data> </EventData> </Event>

Todas as respostas (1)

more options