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missing folders on Inbox,how do I get them back?

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After logging in as usual to TalkTalk webmail I noticed that all the e-mail folders had gone and a message stating that I had undefined messages in my inbox.

Unable to access contacts, inbox, or any other sub-routines.

This problem is on a computer using XP, another computer using Windows 7 works OK.

After logging in as usual to TalkTalk webmail I noticed that all the e-mail folders had gone and a message stating that I had undefined messages in my inbox. Unable to access contacts, inbox, or any other sub-routines. This problem is on a computer using XP, another computer using Windows 7 works OK.