Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Learn More

I can no longer move between home and account panes, I can only delet messages by opening the message and then deleting it, what is wrong with my installation?

  • 3 respostas
  • 1 tem este problema
  • 22 visualizações
  • Última resposta de RobLa

more options

My computer crashed following a Windows 10 update. Prior to this Thunderbird was crashing regularly but restoring normally on reopening. I had to reset the computer and have since managed to install the Windows upgrade. Now when I open Thunderbird I have to right click to open each folder (such as inbox). I lose access to that folder if I navigate away. I can open multiple panes (so I can see my second email account). I cannot delete messages from my main email account from the message list. I have to right click to open the message and then delete the open message. When I close the pane the message disappears from the list. I have reviewed the instructions on problems deleting messages, it seems to have solved this part of my problem on my second email account but not on the primary one when I follwed the instructions on it.

suggestions welcome

My computer crashed following a Windows 10 update. Prior to this Thunderbird was crashing regularly but restoring normally on reopening. I had to reset the computer and have since managed to install the Windows upgrade. Now when I open Thunderbird I have to right click to open each folder (such as inbox). I lose access to that folder if I navigate away. I can open multiple panes (so I can see my second email account). I cannot delete messages from my main email account from the message list. I have to right click to open the message and then delete the open message. When I close the pane the message disappears from the list. I have reviewed the instructions on problems deleting messages, it seems to have solved this part of my problem on my second email account but not on the primary one when I follwed the instructions on it. suggestions welcome

Solução escolhida

I backed up and then unistalled, I seemed to have to versions and got rid of both. I reinstalled. It now seems to be working normally.

Thank you

Ler esta resposta 👍 0

Todas as respostas (3)

more options

Have you tried to uninstall/reinstall Thunderbird? Make a back-up before, if not already done..

more options

Thunderbird separates the program installation and the profile data. The problem is related to the profile. Re-installing the application will be a waste of time.

more options

Solução escolhida

I backed up and then unistalled, I seemed to have to versions and got rid of both. I reinstalled. It now seems to be working normally.

Thank you