Avatar for Username

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Learn More

Este tópico foi arquivado. Faça uma nova pergunta se precisa de ajuda.

Adobe plug-in causing Firefox on Mac to crash?

  • 2 respostas
  • 2 têm este problema
  • 5 visualizações
  • Última resposta de FredMcD

Mary_H
Mary_H
more options

Firefox started crashing recently on my Mac, perhaps after I recently upgraded Firefox. This morning I updated Adobe Flash, and reinstalled Firefox, but it's crashed several times since then. It seems to crash while loading pages that contain moving images.

I've tried turning off Hardware Acceleration in the preferences, but that hasn't helped.

I've gone to the same web pages with Chrome and Safari, and neither of those have crashed.

I am using Firefox 37.0.1, MacOS 10.8.5, and Adobe Flash Player 17.0.0.134.

I opened a new tab in Firefox and typed "about: crashes", and will paste the five most recent crash report ID numbers below.

Report ID Date Submitted 11E5E861-C82B-48FB-BCC3-541C0F4B0F50 4/8/15 11:35 AM bp-c5253e72-1d8f-4438-b546-3f46a2150408 4/8/15 11:24 AM 37C2C7CC-7700-4D69-B4F5-CF06E8159951 4/8/15 9:54 AM bp-dfc7523e-383c-426d-931f-970dd2150408 4/8/15 9:53 AM 988BE2FC-1C6F-424A-87B1-6861191C524C 4/8/15 9:21 AM

Any help you can give me would be great - Firefox is my preferred web browser, but this is getting problematic.

Thanks, Mary

Firefox started crashing recently on my Mac, perhaps after I recently upgraded Firefox. This morning I updated Adobe Flash, and reinstalled Firefox, but it's crashed several times since then. It seems to crash while loading pages that contain moving images. I've tried turning off Hardware Acceleration in the preferences, but that hasn't helped. I've gone to the same web pages with Chrome and Safari, and neither of those have crashed. I am using Firefox 37.0.1, MacOS 10.8.5, and Adobe Flash Player 17.0.0.134. I opened a new tab in Firefox and typed "about: crashes", and will paste the five most recent crash report ID numbers below. Report ID Date Submitted 11E5E861-C82B-48FB-BCC3-541C0F4B0F50 4/8/15 11:35 AM bp-c5253e72-1d8f-4438-b546-3f46a2150408 4/8/15 11:24 AM 37C2C7CC-7700-4D69-B4F5-CF06E8159951 4/8/15 9:54 AM bp-dfc7523e-383c-426d-931f-970dd2150408 4/8/15 9:53 AM 988BE2FC-1C6F-424A-87B1-6861191C524C 4/8/15 9:21 AM Any help you can give me would be great - Firefox is my preferred web browser, but this is getting problematic. Thanks, Mary

Todas as respostas (2)

guigs
guigs
more options

I would recommend reinstalling flash after running the uninstaller. Both of the last two crash reports have two different versions of the plugin detected (16 and 17)

FredMcD
FredMcD
more options

Having more than one version of a program may cause issues.

Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac Then reinstall the latest version.

Flash Player Version 17.0.0.134
https://www.adobe.com/products/flashplayer/distribution3.html Shockwave Director Version 12.1.7.157 http://get.adobe.com/shockwave/