Firefox — Fora społeczności

Hello,

I have a subscription to Mozilla VPN that I no longer use. I signed up with a proton mail address to which I no longer have access (no recovery information). I would like to cancel my subscription.

I have my bank statements showing that i pay 9.99 to Mozilla every month.

What can I do?

Thanks in advance!

I just updated my Mozilla VPN to version 2.40. Now, whenever the vpn is started, Windows reports that nvspcap64.dll is not designed to run on Windows or it contains an error. Error status 0xc0000428. I have tried uninstalling and reinstalling to no avail. I restored the nvspcap64.dll from a backup which didn't work either. I have attached a screenshot of the message.

Repeated clicking of the "OK" button on the message will eventually allow the vpn to open, but I'm not sure if it is working correctly.

Can this be fixed?

https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2026-10-21-07-04-39-25a98d.png

I no longer want or need Mozilla VPN. When I go to my account and try to manage it, I get a broken link. I have captured the images and will attach them. Please help. Very frustrating.

[redacted email from public]

Michael Samitz mike@imasupport. mike869 (if that helps any)

My VPN Subscription ceased as I am no longer able to Use Mozilla VPN on desktop or android.. I have updated, downloaded new and can neither access on desktop or android. When I was able to log in, I found NO Active subscription, yet I have the receipt showing I should. I found a "MOZILLA" support page that stated how to recover, yet it was out of date and did NOT accurately show the same screen that I see. It shows that an "Already Subscribed" link should be on the page that shows the subscription packages. However, there is NO SUCH link on either my desktop or android app. I have the invoice (#5DF026AB-004) dated February 26, 2026 for an total amount of 90.67 with card ending in 9143. And it has been working fine till about 3 weeks ago. Since then I have sent 2 emails to vpn_support@mozilla.com with NO response or action taken. Therefor I have little faith that this ticket will get any more attention. However, it if does..... thank you -thank you. And I hope you can get my subscription back on line as this has greatly hampered my business operations as I am constantly out of country. I also feel that I am not out of line by asking for some credit as for this has been a problem for many weeks. I paid for a service which I have not been able to use, or even get adequate support to fix and have spent countless time and effort dealing with this issue.

I am using the current version of Bazzite. When I run Mozilla VPN, I just get a blank window for a few seconds, then it asks if I want to force quit. Uninstalling and reinstalling, and restarting my PC, do not seem to help.

I recently reinstalled Bazzite on this PC, and Mozilla VPN was working on my previous install.

For some reason, I am locked out of signing in to Mozilla VPN. I have twice changed my password & recovery key, & then been returned to the app to login & it has failed to do so?

I only want the VPN on my desktop computer not on my phone I donot use my phone for internet just my computer and laptop now tried to signup for a subscription but it wants my phone sorry no phone computers only ?? now how to do it on my computer ?? I have hit a brickwall not happening, unable to select a subscription with mt computer and I am not using a phone just computer only