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Hi, I am having an issue in mobile on iPhone 13 mini where I am trying to view a PDF (a bill so I can’t share the link) and it just opens to a about:blank page that says:

“Your bill is almost ready. Please wait.

Are you using a Chrome browser? Check your browser’s Downloads folder for a PDF of your bill.”

I wait and nothing happens. When I try in chrome it opens immediately in another tab (and doesn’t go to the downloads folder funny enough).

It isn’t in my downloads folder here either.

I don’t think it’s the site since it works in chrome.

I tried turning off pop up blocker, clicking the link again, and it didn’t change anything.

I also notice it is labeling the blank page as an insecure connection. It is from my city electric company so that wouldn’t be likely.

Thank you

Hi! I'm experiencing a strange issue with Firefox.

Every time I start Firefox, the site addons.mozilla.org opens automatically — and it opens in fullscreen mode (as if I pressed F11). Here's what I've tried so far:

I disabled all extensions, but the problem still persists.

I changed the homepage settings to a blank page and even other websites, but it doesn't help — addons.mozilla.org still opens.

The issue happens even after restarting the computer.

I haven't reinstalled Firefox yet — I’d like to understand what might be causing this first.

Any help or suggestions would be appreciated!

Firefox freezes when I try to sign into YouTube via Google. Becomes totally unresponsive and I have to close browser. It's the only site this happens on. I have cleared the cache and cookies, unchecked "Hardware Acceleration" and other recommendations from other posts. Please talk to me like I'm your Baby Boomer dad.

local folders after a certain amount of folders have disappeared. I have made a new folder today, it displayed, closed thunderbird, re-opened thinderbird, and folder disappeared, the .msl file and file are still in the profile/mail/localfolders directory, just not being display under local folders in program, deleted all .msl files, and restarted thunderbird, and it did not recreate the .msl file(s) as well

Hi folks, as title states - If I delete an IMAP defined account, will it's associated local folder also be deleted?

Currently I'm getting mixed answers on this when searching more broadly online.

I'm betting this is the definitive place to ask this question :)

Thanks any assistance in advance.

Please let me know how to get my favorite sites back on my home screen. I use them a lot as they are real time savers. When I signed on this morning, it asked if I wanted Firefox to access my computer. I've always said yes and the updates have never caused a problem - until today.

I would appreciate an email ([edited email from community support forum]) letting me know how to get this to work.

I deleted all the shortcuts from Firefox desktop browser's homepage and now I cannot add them back.

There are no blank shortcut icons on the page anymore. No setting to enable them. Shortcuts are enabled. Page is mostly blank, only has Firefox icon.

I tried to close and open Firefox as well as disabling and enabling the shortcut setting. Adding more rows did not do anything.

Before this issue occurred, I had one shortcut on the page that was linking to localhost. I opened the edit window to the shortcut and pasted the same address and saved changes. After that I removed the shortcut. All of the blank tiles immediately got removed from page and I had no way of adding more shortcuts.

The favicons on my homepage are not appearing when I launch Firefox, and I can't find any way to restore them. Turning the favicons on/off in the settings doesn't help, it just moves the location of the search bar. I've included some images to better illustrate the problem.

Is there any way we can restore the favicons?

I opened Firefox this morning and all of my pinned shortcuts have disappeared. Shortcuts are enabled in the settings. I checked the browser.newtabpage.pinned pref on the about:config and all of my pinned shortcuts are still there, but they're not appearing on the actual page itself. Are there any other settings that I'm not aware of?

Hello, I'm using Firefox on Linux Mint. All of my homepage shortcuts have disappeared without the option to add them back. I tried toggling the shortcuts option on and off and nothing happens. Nothing also happens when checking and unchecking the sponsored shortcuts setting.

My problem is that Firefox will no longer allow me to login to my primary websites (email, bank, Costco, Apple...). I originally assumed that my outdated version of the MacOS was the problem, which was tied to the age of my outdated iMac hardware. Hence, I bought a new iMac, with the latest MacOS. Firefox still does not work. There is something wrong with Firefox and I don't know what it is. I have captured screenshots of the symptoms of what goes wrong with each website, but the one thing in common is that they are saying it is an application error on my end of the connection — which must be the browser (Firefox). I am being forced to do my daily business with Safari, but that is a strange browser for me, and they do not have my numerous Bookmarks. Also, their way of storing bookmarks is very strange, so I only have 5 — the ones that I have found so far that do not work with Firefox. There are probably more, maybe All of my bookmarks, but these are the 5 that I need every day.

Figure 1. Outlook (my email) When I log into my email, the result is Figure 1. This appears to me an application error on my side of the connection -- i.e., Firefox.

Figure 2. Costco.com When I log into Costco.com, the result is Figure 2. This appears to me an application error on my side of the connection -- i.e., Firefox.

Figure 3. Apple.com When I log into Apple.com, the result is Figure 3. This is Apple telling me there is something wrong on my side of the connection -- i.e., Firefox.

Figure 4. BankofAmerica.com When I log into my account at Bank of America, everything looks fine at first. But when I try to open my checking account, the result is Figure 4. This symbol, swirling forever, indicates something wrong on my side of the connection -- i.e., Firefox.

Figure 5. Hallmark.com When I log into Hallmark.com, everything looks fine at first. But none of the links will open, hence I cannot obtain any information about upcoming TV programs. This indicates something wrong on my side of the connection -- i.e., Firefox.

All the above examples work perfectly with Safari. Firefox is supposed to be the most up-to-date browser, so why has Firefox stopped working properly?

I'm using the latest Firefox. All of a sudden as of this morning, Firefox cannot not load Facebook or Twitter. I can open YouTube and YouTube videos appear but will not play (just a spinning wheel when I try to play). The Amazon landing page is scrambled with code. (see image attached)

I use Ghostery ad blocker but the issue persists when Ghostery is paused. I can use Safari without issue. Can anyone offer any insights?

Hello, Firefox won't save my download history between sessions, history is set to remember. I tried doing the refresh on the installer and even reinstalling firefox and deleting all mozilla folders in %localappdata% and %appdata% before reinstalling. it just forgets all downloads once I close firefox.

Video Link

Good morning,

Firefox is not loading webpages correctly this morning. From Gmail not displaying or opening individual emails, Amazon not opening, to Youtube and several other sites not loading or displaying correctly. I had no issues at 9 PM PDT yesterday.

No changes to the computer, and everything is up to date.

I have successfully opened the above mentioned sites and others on MS Edge this morning.

Thanks!

this is a problem im seeing all over the internet, but nothing in your database. i just replaced my ipad with the newest ipad air m3 (2025). i have updated the operating system and all apps are updated since i just set it up today. when using firefox, and additional tabs are opened, they will not close by hitting the x to close them. the only way that sorta works is going to tab view and closing them there, but they will not close from the main screen.

how do i fix this? like i said, im seeing alot of posts on the internet complaining about the same thing.