Showing questions for topic:

Profile mismatch: active profile directory empty, but history and extensions in inactive profile directory

I've been using the extension "Tree Style Tab" and "TST Colored Tabs." I've been looking for a way to disable the native Firefox tab bar, whether on top of the window or … (les mer)

I've been using the extension "Tree Style Tab" and "TST Colored Tabs." I've been looking for a way to disable the native Firefox tab bar, whether on top of the window or to the left side. I haven't been successful on my own.

After a couple of hours troubleshooting this with CoPilot, It suggested I post the following short summary:

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Firefox 152.0.6 (64-bit) about:profiles shows active profile: C:\Users\dmerc\AppData\Roaming\Mozilla\Firefox\Profiles\usm8kxcr.default-release

Opening that directory from about:support shows an empty folder.

profiles.ini references: agwp164m.default-release

userChrome.css loads correctly in a separate profile but not in the profile containing my current extensions and history.

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The details of how it came to this conclusion:

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Based on everything you've found:

The profile with your current extensions and recent history is reported as: usm8kxcr.default-release

Opening that profile folder shows an empty directory. The only other real profile on disk is: agwp164m.default-release

We successfully proved userChrome.css loads in a different test profile (Profile 1) because the toolbar turned red. Therefore, the CSS mechanism itself works on your machine.

My conclusion is that your Firefox profile registration has become inconsistent. Firefox appears to be using a profile that does not correspond cleanly to the profile folders you're seeing in Explorer. At this point I would:

Back up the entire folder: (NOTE: DONE - backed to to another drive) C:\Users\dmerc\AppData\Roaming\Mozilla\Firefox

Keep using the profile that contains your extensions and recent history. Avoid deleting any profiles or profile folders.

Post the details you've collected to either: the Mozilla Support forum, or r/firefox

The key facts to provide are: Firefox 152.0.6 (64-bit)about:profiles shows active profile: C:\Users\dmerc\AppData\Roaming\Mozilla\Firefox\Profiles\usm8kxcr.default-release.

Opening that directory from about:support shows an empty folder.

profiles.ini references: agwp164m.default-release

userChrome.css loads correctly in a separate profile but not in the profile containing my current extensions and history. \ Those facts point to a profile-management issue rather than a Tree Style Tab or CSS issue.

The good news is that your current extensions and recent history are still accessible, so this doesn't look like data loss. The profile mapping itself needs to be untangled before custom CSS can reliably be applied.

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It also suggested not copying any folders and files between profiles for now.

Solved 1

Mail not receiving

Good morning, I’m reaching out because I’m having trouble with my Thunderbird email and need some assistance. I was using Thunderbird without any issues before, but now a… (les mer)

Good morning,

I’m reaching out because I’m having trouble with my Thunderbird email and need some assistance.

I was using Thunderbird without any issues before, but now all my old emails have disappeared. I can still receive new messages, but I’m unable to send emails like I used to. I also can’t recover or view any of my previous emails.

It seems like something may have reset or become corrupted, and I’m not sure how to restore my old messages or fix the sending issue.

Could you please help me get Thunderbird working properly again and recover my old emails if possible?

Thank you for your support.

Dee

Open

I'm trying to copy a v147 windows profile to a v140 esr linux profile without re-downloading the imap messages.

I'm trying to move from Windows to Linux without downloading all my imap messages again. What I've tried: 1. Install tbird on Linux, create new profile. 2. Close tbird. 3… (les mer)

I'm trying to move from Windows to Linux without downloading all my imap messages again. What I've tried: 1. Install tbird on Linux, create new profile. 2. Close tbird. 3. Using Linux file manager,

 - delete contents of new profile folder
 - copy contents of old profile folder into new folder
 - delete Compatibility.ini in the copy

4. Open tbird with -p (profile manager)

I've tried twice with different results. The first time at step 4 I started offline. Thunderbird opened will all my previous tabs open, except that all the internet tabs reported connection failure - as expected. Under account settings, both local folders and my gmail account reported the correct (new, linux) path. When I went online and completed the gmail OAuth dialog thunderbird reported an inbox summary folder error, and deleted all the imap mbox files. I closed and restarted tbird- which failed with a crash dump. the terminal window reported successful minidump creation- the file manager showed the minidump file at zero size.

I repeated the process (recreating the original unmodified profile). This time at step 4 I started online, and tbird never opened- it generated the crash dump immediately.

Two questions: 1. Is it possible to transfer an imap profile and avoid re-downloading all the old messages? 2. What am I doing wrong that I'm getting the crash dumps?

Windows: [Compatibility] LastVersion=147.0_20260108190847/20260108190847 LastOSABI=WINNT_x86_64-msvc LastPlatformDir=C:\Program Files\Mozilla Thunderbird LastAppDir=C:\Program Files\Mozilla Thunderbird

Linux: [Compatibility] LastVersion=140.12.1_20260628021646/20260628021646 LastOSABI=Linux_x86_64-gcc3 LastPlatformDir=/initrd/mnt/dev_save/Thunderbird-portable64/thunderbird64 LastAppDir=/initrd/mnt/dev_save/Thunderbird-portable64/thunderbird64

Open

I do not use (need) the Today Pane. How do I remove it?

As explained in the subject line - title, I do NOT need nor use the Today Pane. It use taking up needed space for the down arrow & popping up distracting me. How do I… (les mer)

As explained in the subject line - title, I do NOT need nor use the Today Pane.

It use taking up needed space for the down arrow & popping up distracting me.

How do I eliminate it? I will even, if necessary edit Thunderbird to get rid of it.

'AND bold text' somehow, a new version of Thunderbird was created - downloaded and all my passwords AND bookmarks are gone. I looked for the profile, but it's new so does not contain passwords NOR bookmarks.

THANKS! Remain WELL & be SAFE!

Robin

Open 2

Strange messages about two profiles

When I try to login with my Firefox account to configure Sync, I get a message that says that I am logged on to a different profile and asks if I want to switch. If I s… (les mer)

When I try to login with my Firefox account to configure Sync, I get a message that says that I am logged on to a different profile and asks if I want to switch. If I switch, I get the same result with the other profile. There is only one profile folder in the Profiles directory, there are no other files or folders. What should I do?

Open 10

Dynamic backup

is there any way to perform a dynamic backup of Thunderbird. By that I mean a regular (e.g. daily) backup of the profile or at least the mailboxes using a scheduler witho… (les mer)

is there any way to perform a dynamic backup of Thunderbird. By that I mean a regular (e.g. daily) backup of the profile or at least the mailboxes using a scheduler without closing Thunderbird down?

Open 5 10

profile sync issue

I created a new profile on my account. Whenever I am in the original profile, I can click on the new profile and it will open a new window with a new icon. However, I not… (les mer)

I created a new profile on my account. Whenever I am in the original profile, I can click on the new profile and it will open a new window with a new icon. However, I notice that under the new profile, it is not signed in. When I try to sign in, I get an error that says

Account already in use xxx@gmail.com is already signed in to the “original” profile

You can only associate this account with one profile on this computer.


Then it forces me to switch back to the original profile. This tells me that the profile is not syncing for access across devices.

This is happening on my macbook.

Open 3 1 87

i hae the new firefox

i have been with Firefox since it started and now you have changed it to the pint where i am leaving it . i want my original profile i do not want any old profile… (les mer)

i have been with Firefox since it started and now you have changed it to the pint where i am leaving it . i want my original profile i do not want any old profiles where i lose everything like bookmarks and everything i have added extensions you forced me to leave to leave unless i can keep the old profile always see you Firefox you have just forced me to go to chrome thanks a lot unless i can keep the old profile original prpofile and still update the versions as need ed other wise good bye to you

Solved 2 40

How can I use Accounts / Profiles to run an older Version of Firefox - Version 132 for example ?

I recently opened this 'bug' which may involve my inadvertent use/misuse of Profiles. https://bugzilla.mozilla.org/show_bug.cgi?id=2052294 How can I locate other (older) … (les mer)

I recently opened this 'bug' which may involve my inadvertent use/misuse of Profiles. https://bugzilla.mozilla.org/show_bug.cgi?id=2052294

How can I locate other (older) Profiles in the Mozilla Firefox structure and use this to run an older version of Firefox ie: 132 or other Version that I consider to be more stable.

(I have already seen where it is not recommended to go to an older version, once a profile has been used on an updated version. At this time - I feel any damage has ALREADY been done & cannot make things much worse.)

Open 60

Too much disk space used by Thunderbird

Hi, I have been running low on hard disk space due to the bloated Windows 11. I have been trying to clean up Thunderbird by deleting a bunch of saved emails and compactin… (les mer)

Hi, I have been running low on hard disk space due to the bloated Windows 11. I have been trying to clean up Thunderbird by deleting a bunch of saved emails and compacting, but the size of my profile folder is still about 3.5 GB. I looked at all of the subfolders under my profile and found a bunch of what I think is dead storage.

Under the MAIL folder there are 4 folders for what looks like my current Local Folders and 3 older local folders. Under the IMAPMAIL folder there are 4 folders for what looks like my 2 current email addresses and 2 older unused email addresses.

I looked under the account settings for the Local Folders and the 2 email addresses and have identified the 3 out of the 8 folders that are still being used.

So my question is, is it safe to just delete these apparently unused folders?

Open 8 30

Updating to Thunderbird 152.0.1 I clicked the "new profile" button by mistake

7-1-26: Problem when I updated/downloaded Thunderbird 152.0.1. When I try to open, a dialog box asks if I want to create a new profile. By mistake I clicked the "new prof… (les mer)

7-1-26: Problem when I updated/downloaded Thunderbird 152.0.1. When I try to open, a dialog box asks if I want to create a new profile. By mistake I clicked the "new profile button" but didn't create a new profile since I want to use my previous profile just as with past upgrades. However, I couldn't move past that screen so I closed Thunderbird. Then when I try to re-open Thunderbird, I get that same dialog box and can't move forward. What can I do? Your assistance is truly appreciated, Rick

Solved 2 20