Firefox Community Forum

Hello, I'm experiencing a problem where my website fails to load in the Firefox browser on some devices. I've thoroughly checked things on my end and reviewed the website settings, but I haven't been able to identify the cause.

I've tested it across multiple devices and internet connections, and the site works perfectly on other browsers like Google Chrome and Microsoft Edge. But when trying to access it through Firefox, the site just gets stuck and doesn’t load at all.

I’ve already attempted a few troubleshooting steps, such as disabling browser extensions, clearing cookies and cache, and restarting Firefox, but unfortunately, none of those worked.

Is there anything else I can try to fix this? Or could someone from the support team look into it? Any help or guidance would be greatly appreciated.

Thanks in advance!

Using Windows 11 pc Firefox

When I click in search bar, the bar box expands to 2 rows, and "AP News apnews.com" appears in the second row of the search bar - within the search bar. It does not appear outside of the search bar. The rest of the page is totally blank per my preferences. The AP link is not included in my list of extensions, and I have no add-ons. I do not subscribe to AP News. It is not a resource I use.

When using Outlook365 Online, about 2 or 3 weeks ago the spell checking stopped working. I checked to see if this was a Microsoft account issue and it is not because when I move to Chrome the spell check works. I am running Windows 11 Pro, it is fully up-dated. I have all of the latest Firefox updates as well. I have looked at several online help articles and have done all of the suggested fixes. The spell check is turned on in Firefox. I believe with a recent up-date of Firefox, as they come regularly it triggered the issue. When using other apps, and websites the spell check works fine just not with any 365 Online product. I do have Office 19 installed on my computer which I use off line.

Hello,

Am trying to export Firefox passwords. After the warning message that the export file will be readable text, nothing happens. Searched community to find that this problem exists but no solution other than reinstallation. When I did a reinstall not long ago, my profile disappeared so had to recover it using replacement json and db4 files. Not so keen to just re-install and lose my profile again. Thanks for any advice, Stephen

Hi, Using Win10 and latest Firefox version. Have been using Firefox for decades as my browser. For years no problem but now unable to log in to "svenskaspel.se". Site opens on 1st page, then 1st page just continou to update and update and update. Not able to come further and log in to the site. What is the problem? Can you solve it, please.

Kind regards Eric

My e-mail: eric(at)hjersing.se

Hi Bradforth, Thanks for your reply. The stock chart download is not a PDF file. I suppose it is from the yahoo finance web site. There are a number of elements: Open yahoo finance account. (See screenshot 1). Enter stock symbol in the search bar. (MSFT) -(See screenshot 2) Enter. (See screenshot 3). This page now shows various data and you will see that it says it is downloading the chart for that stock. It does not. There are also two routes to downloading a more informative chart, See (screenshot 4). You can let it go on and on and it does not download.

Hope this helps.

Colin

My Firefox Updated today and just closed randomly, on reopen it was brand new with no history/bookmark etc. I didn't have a firefox account at the time. Is there a way to restore it since i used a lot of mozilla auto set passwords which have also been deleted.

Hello Mozilla Support Team,

I’m experiencing an issue when attempting to drag and drop images directly from Firefox to my desktop in Windows 11 Pro (build 26100.4652) using Firefox 140.0.4 (64‑bit). Instead of successfully transferring the file, a “Ø” symbol appears, and the drop fails—no image is saved. What I’ve tried so far:

   Set UAC to the lowest setting.

   Launched Firefox via the -no-deelevate command.

   Verified no elevated launcher process is active.

   Tried on multiple folders including Desktop, Documents, etc.

System Details:

   OS Version: Windows 11 Pro 26100.4652

   Firefox Version: 140.0.4 (64‑bit)

Could you please assist in resolving this? Thanks!

I upgraded my graphics card and monitors to the highest HD quality but Firefox is not rendering the graphics it actually makes the pictures jpegs look very bad. Every thing looks fine on another web browser it is only firefox with this problem. I love fire fox for its privacy so please fix this issue.

The images below are before and after I click on the pictures. When it opens up the picture it graphics go to shit.

Since firefox updated to ver 140, I am having issues with sign ins to various sites. example: sign in to tvguide using firefox I am told my email address is in use - choose another. sign in to tvguide with microsoft edge - everything works fine. I have been using firefox as my browser of choice. Is this upgrade causing this issue? I did not have it with the previous version. I am having similar issues with other sites SINCE this upgrade so the obvious question - did you break something adding these new features?

So, I was downloading some Patreon stuff and Patreon isnt well optimized for browsing older posts. When you have to load multiple more pages dating backwards it slows down the Firefox quite a lot, pretty much to the point when the Firefox reach non-responding state in worst cases.

But luckily for me Patreon worked fine for me tonight, just when I was closing the Firefox, it took like 5 seconds for it to close.

I spent some short time by responding messages on Steam and Discord and then I started new Firefox window, this time I went on Netflix and when the page loaded my monitor went black and then after like few seconds it returned back with "Displayport" message on the top left corner.

When I checked Event viewer, there is nothing at all. When I checked about:crashes, there is also nothing.

Any idea what was that and how to prevent that?

Yesterday passwords were available in the settings , privacy / security section . I then shut down the computer late evening . The next day I started the computer, started firefox and logged into a website and noticed Firefox password didn't seem to be working. I went to Settings / Privacy/ Security / Passwords and all my passwords were missing . How I get the passwords back