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Installed Incredimail. Uninstalled with Revo Uninstaller. Still have this in location bar: http://search.incredimail.com/? Can' find it to uninstall. Help Pls!

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Was looking for an all-in-one email client. (yes, I should have used Thunderbird), but like an idiot I installed Incredimail. I uninstalled it using Revo Uninstaller. I cleared my cache, my history..etc. I checked plug-ins and add-ons. I even checked the reset Mozilla thread and checked the profile folder. How do I get rid of this thing? It is my location bar. I have Growe Toolbar for searches. But when it is minimized, and I use the location bar I get this: http://search.incredimail.com/?

Was looking for an all-in-one email client. (yes, I should have used Thunderbird), but like an idiot I installed Incredimail. I uninstalled it using Revo Uninstaller. I cleared my cache, my history..etc. I checked plug-ins and add-ons. I even checked the reset Mozilla thread and checked the profile folder. How do I get rid of this thing? It is my location bar. I have Growe Toolbar for searches. But when it is minimized, and I use the location bar I get this: http://search.incredimail.com/?

Valgt løsning

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Les dette svaret i sammenhengen 👍 0

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Valgt løsning

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

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Problem solved! Thank you so much Tyler!