Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 2 svar
  • 3 har dette problemet
  • 9 views
  • Siste svar av Marleen

more options

Firefox will not open even in safe mode. I was getting firefox for about a half a second with the system retsore screen before the the crash reporter screen comes up. I have tried these steps: update Firefox, plugins, Windows, drivers,Internet Security software. I have tried Safe mood. I have run virus checkers and malware checkers. I have reinstalled firefox.

When the problem started yesterday the crash ID # was bp-4a699d45-43cf-4937-863e-61e632111110

Firefox will not open even in safe mode. I was getting firefox for about a half a second with the system retsore screen before the the crash reporter screen comes up. I have tried these steps: update Firefox, plugins, Windows, drivers,Internet Security software. I have tried Safe mood. I have run virus checkers and malware checkers. I have reinstalled firefox. When the problem started yesterday the crash ID # was bp-4a699d45-43cf-4937-863e-61e632111110 :

Valgt løsning

https://crash-stats.mozilla.com/report/index/5daa5969-21ab-4805-babe-6d2ca2111111
Crash mainly close to startup in [@ DebugBreak ] [@ DbgBreakPoint ] with Roboform

Install the latest version of Roboform 7.6.3

Les dette svaret i sammenhengen 👍 3

All Replies (2)

more options

Valgt løsning

https://crash-stats.mozilla.com/report/index/5daa5969-21ab-4805-babe-6d2ca2111111
Crash mainly close to startup in [@ DebugBreak ] [@ DbgBreakPoint ] with Roboform

Install the latest version of Roboform 7.6.3

more options

Thank you so much. It is fixed and I do not feel like I am banging my head against a wall any longer. What great help.