Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox Doesn't Recognize Flah Player

more options

Each time I try to watch a video on You Tube, I get a message that I need to download Flash Player. I've downloaded it 3 times but I still get the same message. I'm unable to view You Tube videos from Firefox. Thanks in advance for any help. Regards, Tom

Each time I try to watch a video on You Tube, I get a message that I need to download Flash Player. I've downloaded it 3 times but I still get the same message. I'm unable to view You Tube videos from Firefox. Thanks in advance for any help. Regards, Tom

All Replies (1)

more options

1.Download the Flash setup file from here:
Adobe Flash - Plugin version.
Save it to your Desktop.

2. Close Firefox using File > Exit
then check the Task Manager > Processes tab to make sure firefox.exe is closed,
{XP: Ctrl+Alt+Del, Vista: Shift+Ctrl+ESC = Processes tab}

3. Then run the Flash setup file from your Desktop.

  • On Vista and Windows 7 you may need to run the plugin installer as Administrator by starting the installer via the right-click context menu if you do not get an UAC prompt to ask for permission to continue (i.e nothing seems to happen).

See this:
http://vistasupport.mvps.org/run_as_administrator.htm