Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråden ble arkivert. Still et nytt spørsmål dersom du trenger hjelp.

Firefox cannot upload a 100kb docx file in Gmail

  • 3 svar
  • 1 har dette problemet
  • 1 view
  • Siste svar av iangoh

iangoh
iangoh
more options

After updating to the latest FFox 59.0.2 on Mac OSX 10.12.6 on two computers, we found we could not upload a 100kb docx in Gmail. Progress would never complete. We could upload a smaller docx. After finding the old issue about spdy and Gmail, I tried disabling network.http.spdy.enabled.http2 and upload worked.

After updating to the latest FFox 59.0.2 on Mac OSX 10.12.6 on two computers, we found we could not upload a 100kb docx in Gmail. Progress would never complete. We could upload a smaller docx. After finding the old issue about spdy and Gmail, I tried disabling network.http.spdy.enabled.http2 and upload worked.

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Did you check for issues caused by your security software?

It is possible that security software (anti-virus, firewall) is causing the problem. Try to disable security software temporarily to see if that makes a difference.

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen or hold down the Shift key) to see if that has effect.

FredMcD
FredMcD
more options

Some e-mail providers have a limit on how big a file can be sent. Check with its support.

Workaround: Zip the file into several smaller files before sending them.

iangoh
iangoh Eieren av spørsmålet
more options

Once again, this is Firefox on MacOSX. I did try disabling anti-virus. As I said, the solution I found was to disable the network.http.spdy.enabled.http2 (which defaults to true).