Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

After latest update Firefox deleted all of my past history and downloads, how do I restore the downloads and past history ( older than 1 month)?

  • 1 svar
  • 2 har dette problemet
  • 1 view
  • Siste svar av FredMcD

more options

After the most recent Firefox update Firefox would hang up when trying to access my history. Today when I tried to access my past history and downloads all of the old history (yesterday, past seven days and older than a month) and downloads were gone. How can I restore my history and downloads?

I am running Firefox version 48.0.2 and Wiindows 7.

After the most recent Firefox update Firefox would hang up when trying to access my history. Today when I tried to access my past history and downloads all of the old history (yesterday, past seven days and older than a month) and downloads were gone. How can I restore my history and downloads? I am running Firefox version 48.0.2 and Wiindows 7.

All Replies (1)

more options

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?


Places Maintenance {web link} Allows to run Maintenance tasks on the database that drives Places, the bookmarks and history module behind Firefox.

Open the Add-ons Manager. Locate the add-on and press the Options button. Then follow the directions.


Look on your desktop. Do you see a folder called; Old Firefox?

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles