Espn videos will not play
The videos on the site have always worked but all of a sudden they stopped playing. I did some research and followed some other troubleshooting like clearing history/cache/cookies/. I also removed ad block and uninstalled and reinstalled flash. I don't use a vpn or anything like that either. The videos don't work on other browsers either like chrome and and safari. I didn't change or do anything to my computer. The videos were working one day and then the next they stopped. There is only a black screen when I hit the play button. I'm just trying to watch the normal videos on their website not anything that requires a cable provider
Currently running:
Mac 10.6.8 The most up to date Firefox, flash, and everything else I can think of.
Any help would be greatly appreciated!
All Replies (3)
Hi there,
Have you had a look at these Knowledge Base articles?:
- Flash Plugin - Keep it up to date and troubleshoot problems
- Adobe Flash plugin has crashed - Prevent it from happening again
- Flash 11.3 doesn't load video in Firefox
Tim
Try to clear the Flash local storage and settings.
Flash Website Storage Settings panel:
Global Storage Settings Panel:
If you have problems with current Shockwave Flash plugin versions then check this:
- see if there are updates for your graphics drive drivers
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
- disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
https://forums.adobe.com/message/4468493#TemporaryWorkaround
- disable hardware acceleration in the Flash plugin
https://forums.adobe.com/thread/891337 See also: