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Smart Window includes a feature that lets you share feedback on assistant responses with Mozilla. Your feedback helps improve Smart Window.
Table of Contents
How feedback works
After each response in Smart Window, you’ll see:
- A thumbs-up button
- A thumbs-down button
You can use these buttons to share your feedback on the response and optionally provide more details.
Send positive feedback
If a response was helpful, click the thumbs-up button. In the pop-up, enter more details if you’d like. Then submit.
- Optionally enter your feedback.
- Submit your feedback.
Send negative feedback
If a response was unhelpful or incorrect, click the thumbs-down button. In the pop-up, choose the reasons for the negative feedback and add more details if you’d like. Then submit.
You can provide negative feedback for any reason. Examples include:
- A response was wrong or misleading
- A response was overly general or too personal
- A response didn’t take into account your context — like the page you were viewing
- The response was formatted strangely
- The response was harmful, offensive, or inappropriate in some way.
- The assistant didn’t follow your instructions
- The assistant seemed slow
How Mozilla handles feedback data
Mozilla uses feedback submissions to improve Smart Window and evaluate response quality. No identifiers, such as Firefox browser IDs or IP addresses, are associated with the feedback. Only an approved group of Firefox team members can review submissions and feedback, and it’s only for product improvement and safety review purposes. Feedback data is deleted after 1 year.
What data is sent with my feedback?
Any feedback you submit is anonymous. We won’t know that it came from you, your browser, or computer. Here’s the data we receive when you submit feedback:
- Your thumbs-up or thumbs-down selection
- Any additional comments you provide
- Your browser language
- The model you were using at the time
- How long your conversation was (for example, 5 back-and-forth messages)
- Your Firefox and Smart Window versions
Frequently asked questions
Do I have to provide written feedback?
No. You can leave the written feedback field empty, but you still need to click Submit to send your feedback.
Who can see my feedback?
Only an approved group of Firefox team members can access feedback submissions, and only when they are working on Smart Window.
How long is feedback stored?
Feedback submissions are deleted after 1 year.
Can I report harmful or unsafe responses?
Yes. Use the thumbs-down button and select the reasons that best match your concerns. You can select more than one reason. And, you can add more details if you choose. If you do write in details, please do not include any personal or confidential info.
Is Smart Window available worldwide?
No. Smart Window is currently only available to a limited number of users in the United States and Canada.
