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my computer keeps freezing when using firefox

my desktop computer keeps freezing. after shuting firefox and reopening it, it comes up with 'an old version of firefox is running in the background. firefox needs to clo… (meer info)

my desktop computer keeps freezing. after shuting firefox and reopening it, it comes up with 'an old version of firefox is running in the background. firefox needs to close this to continue'. How do I delete an old version please I am running windows 7, 64 bit pro

Gevraagd door arwoodward, 7 uur geleden

Laatst beantwoord door Dropa, 2 uur geleden

Firefox Update Issue when opening Kaspersky Safe Money session

I have discovered a problem with Firefox updates when opening a Kaspersky Safe Money browser session. In Firefox, Tools - Settings, Firefox Updates, it shows Firefox is b… (meer info)

I have discovered a problem with Firefox updates when opening a Kaspersky Safe Money browser session.

In Firefox, Tools - Settings, Firefox Updates, it shows Firefox is being updated by another instance and the option to Check for Updates has been greyed out (screenshot attached).

When you use the Help, About Firefox option it also says that Firefox is being updated by another instance (see screenshot attached).

When you check the same Settings in the Safe Money 2nd session, it shows exactly the same information and you cannot update Firefox in any session.

In previous versions of Firefox, when you opened a 2nd session it said that Firefox was being updated by another instance and the option to Check for Updates was greyed out but you could still update Firefox in the main session.

This is not a problem when using Chrome or Edge so it must be related to Firefox so can anyone suggest anything to fix this or does it need Tech Support to look into it for fixing?

Thanks.

Gevraagd door Hawkeye, 15 uur geleden

Laatst beantwoord door Dropa, 3 uur geleden

Intranet web site self signed certificate does not permanent stored to exceptions

I have some websites in the internal network with self signed certificate which I have registered in the exceptions. But every time I visit them he asks me to put them ba… (meer info)

I have some websites in the internal network with self signed certificate which I have registered in the exceptions. But every time I visit them he asks me to put them back in the exceptions. Is there a way to fix this problem?

Gevraagd door administrator25, 9 uur geleden

Laatst beantwoord door Dropa, 3 uur geleden

Oops... the system encountered an error (#001) in Gmail: My gmail stopped working via firefox, HELP!

On thursday 4/28/22 I lost the ability to use Gmail via firefox. I keep getting errors such as check your network connection and Oops... the system encountered an error (… (meer info)

On thursday 4/28/22 I lost the ability to use Gmail via firefox. I keep getting errors such as check your network connection and Oops... the system encountered an error (#001)

I have updated my browser on my windows computer, my network speed, upload and download speed is good. All other websites are functioning just fine. Only Gmail seems to be affected on my computer. (It works fine from other computers and from my phone.)

Do you know how I can make it work again? Please help!?!

Gevraagd door ler, 1 maand geleden

Laatst beantwoord door Guido, 4 uur geleden

Firefox continually updating

Within the last couple of days, everytime I use Firefox it asks to update itself. I have to allow it but there must be a minor glitch. I am using 101.0.1 on 64 bit Window… (meer info)

Within the last couple of days, everytime I use Firefox it asks to update itself. I have to allow it but there must be a minor glitch. I am using 101.0.1 on 64 bit Windows 10. Any suggestions would be appreciated.

Gevraagd door Pete8, 10 uur geleden

Laatst beantwoord door Terry, 7 uur geleden

Firefox hangs randomly

Tried uninstall, update, troubleshoot mode, restart, clear cache, malware detect, task mgr, etc. Windows 10 software, drivers, firewall, hardware, memory, etc are ok. Fir… (meer info)

Tried uninstall, update, troubleshoot mode, restart, clear cache, malware detect, task mgr, etc. Windows 10 software, drivers, firewall, hardware, memory, etc are ok.

Firefox hangs, no rhyme or reason, random pages, every hour or so.

Am I the only one having issue?

Gevraagd door infodog, 1 dag geleden

Laatst beantwoord door Terry, 14 uur geleden

Firefox installed an update and now I get an error message

Firefox auto-installed an update and now when I try to open the browser, I receive this Error: Platform version '102.0' is not compatible with minVersion >=101.0.1 m… (meer info)

Firefox auto-installed an update and now when I try to open the browser, I receive this

Error: Platform version '102.0' is not compatible with minVersion >=101.0.1 maxVersion<=101.0.1

How can I fix this???

Gevraagd door nflfanno1, 20 uur geleden

Laatst beantwoord door jscher2000 - Support Volunteer, 18 uur geleden

Why does Firefox put www in front of the domain name?

When I type my website in the bar, firefox puts www in front of it, which causes the warning page: firefox detected a potential security threat and did not continue to ww… (meer info)

When I type my website in the bar, firefox puts www in front of it, which causes the warning page: firefox detected a potential security threat and did not continue to www.karinchappell.com. If you visit this site, attackers could try to steal information like your passwords, emails, or credit card details.

If I remove the www by backspacing it, the page loads correctly.

I've checked the website: "SSL is enabled on your site, and an SSL certificate was detected on your site."

When I've asked around the techies I know, I've been told this is an antiquated way of dealing with it. Please advise.

Gevraagd door kchappell, 19 uur geleden

Laatst beantwoord door jscher2000 - Support Volunteer, 18 uur geleden

Reproducable crash in ubuntu 20.04 from Firefox 102.0 64-bit

Steps to re-create: create a new campagin attempt to change the display image using the hover-button over the image on the page. What happens: I click the "change image" … (meer info)

Steps to re-create: create a new campagin attempt to change the display image using the hover-button over the image on the page.

What happens: I click the "change image" button, it gives me the os file picker. I select the file i want and click open and the file picker goes away. The "progress" bar at the top of the image shows up, changes through several states it seems. Then all screens freeze, and the computer stops responding to all output.

Supplemental info: This started happening after an update from ubuntu 18.04 lts to 21 to 22.04 lts. So I know I was not using a flatpak before and I am now.

I've attempted to use strace to figure out what's happening at the time of the freeze I'll include a picture of that if this form does not cause my entire pc to freeze. But didn't really get any useful info from that. I tried reading dmesg at the time of the crash but so far the screen freezes before any relevent information pops up. I've not been able to find any logs about whats going in previous dmesg logs.

Troubleshooting steps: I've attempted the same procedure in firefox's safe mode. This does not seem to stop the crash. I've attempted the same procedure using chrome and this works as it should.

Gevraagd door nogasgofast, 23 uur geleden

Laatst beantwoord door Paul, 20 uur geleden

Clearing name from autofill

A friend used my PC and now whenever I have to fill in a form with my details their name always shows up above mine as a possible autofill option. How do I stop this? … (meer info)

A friend used my PC and now whenever I have to fill in a form with my details their name always shows up above mine as a possible autofill option. How do I stop this?

Gevraagd door ColinH, 4 dagen geleden

Laatst beantwoord door jscher2000 - Support Volunteer, 20 uur geleden

Wiped out all of my personal info

I turned on my computer like any other normal day this morning, except when I launched firefox it was like it was freshly installed, all my passwords, usernames, cookies,… (meer info)

I turned on my computer like any other normal day this morning, except when I launched firefox it was like it was freshly installed, all my passwords, usernames, cookies, saved bookmarks, work related history material is all GONE it's like I just installed firefox for the first time. A lot of these passwords I dont know off the top of my head so I'm going to have to ask my business partners for ALL the passwords... Why did firefox do this? What is the problem??

Gevraagd door hugo.tovar.jr, 1 dag geleden

Laatst beantwoord door jscher2000 - Support Volunteer, 1 dag geleden

how to remove a file that "contains a virus or malware" from notifications 2

Every time I run browser it messages me that downloaded file contains a virus or malware, even I deleted the file long time ago. I tried Ctrl+J "Remove from history", "Cl… (meer info)

Every time I run browser it messages me that downloaded file contains a virus or malware, even I deleted the file long time ago. I tried Ctrl+J "Remove from history", "Clear downloads" and Organize/Delete that entry - Nothing helps. Its deleting, but when I run Firefox its appears again and again. This bug is terrible annoying, please fix it.

Gevraagd door alexbel787, 6 dagen geleden

Laatst beantwoord door cor-el, 1 dag geleden

Multiple Mozilla problems

When using Mozilla/Firefox (but not when using Chrome) many links do not work (e.g tracking packages from UPS or FedEx). Also even though under setting I check"save login… (meer info)

When using Mozilla/Firefox (but not when using Chrome) many links do not work (e.g tracking packages from UPS or FedEx). Also even though under setting I check"save logins and passwords for websites) they are not being saved. I need to login manually to access most websites

Please advise how to correct these issues. Due to security issues I greatly prefer to avoid Chrome/Google !

Gevraagd door bncthay, 3 weken geleden

Laatst beantwoord door cor-el, 1 dag geleden

Firefox hangs and stops loading any pages after random period of time

I'm not sure what is causing this, but it started at least a few months ago. I will be using firefox, and anywhere between a few minutes, or a few days, it will suddenly … (meer info)

I'm not sure what is causing this, but it started at least a few months ago. I will be using firefox, and anywhere between a few minutes, or a few days, it will suddenly stop loading anything and I will have to completely quit it and restart it to get anything working again. No, it is not the HTTP3 problem; that was the first thing I tried. I've also uninstalled, and reinstalled the entire program, clearing all settings, etc. I am on windows. Generally good on firefox updates, will check and update usually every week or two.

Funny thing is, I also installed firefox nightly and that does not have this problem (although I have not used it as extensively as I normally do when browsing, so maybe I didn't hit whatever triggers this issue). It also works properly on other computers (as far as I'm aware). So I still think something is corrupt or wrong with my normal firefox program. I just don't know what or how.

Gevraagd door chibblesthegreat, 3 dagen geleden

Laatst beantwoord door cor-el, 1 dag geleden

No stable landing for one website but no problem using Edge

I am using current version of FF on an HP W10 laptop. I use Lastpass as my password manager. Periodically, I need to log into optumrx.com, and I can't remember the last … (meer info)

I am using current version of FF on an HP W10 laptop. I use Lastpass as my password manager. Periodically, I need to log into optumrx.com, and I can't remember the last time I had a problem. The past few days, when I use Lastpass or just open optumrx on my own, I am asked to verify a code texted to me cell phone. It recognizes me by name and then proceeds to cycle endlessly through several pages without landing and stopping on that page. I contacted optumrx and they suggested using Edge, which did behave normally.

Gevraagd door David, 1 dag geleden

Laatst beantwoord door jscher2000 - Support Volunteer, 1 dag geleden

FireFox won't start

My husband, Wayne, a casual computer user, has been having trouble getting into Firefox for some time. He's been getting along on MS Edge since then. He wants to get ba… (meer info)

My husband, Wayne, a casual computer user, has been having trouble getting into Firefox for some time. He's been getting along on MS Edge since then. He wants to get back to Firefox for his bookmarks that are there. His problem is that Firefox doesn't start. When he tries to start it, a gray window appears briefly with a rotating blue circle and then disappears in less than a minute. While it's up, Firefox shows up in Task Manager with "not responding" or "suspended" or nothing. I note that the last Firefox update was 6/14/2022 according to the date modified on the file in Crash Reports, InstallTime2022060832. This is about the time he began having problems.

During the brief time it's up, there is no menu button (3 short lines), so Refreshing or Troubleshooting are not options. I believe my only option is to Uninstall (without removing user data) and then reinstall Firefox, ie a "Clean Install". I see an option to Refresh during the Uninstall dialog. Might that work? Barbara

Gevraagd door webutl, 1 dag geleden

Laatst beantwoord door cor-el, 1 dag geleden

Firefox download pdf before opening in browser

Hi, After the last update Firefox asks me what I want to do with the pdf files and to choose between Open in browser, Open with and Save file but even if I choose Open in… (meer info)

Hi, After the last update Firefox asks me what I want to do with the pdf files and to choose between Open in browser, Open with and Save file but even if I choose Open in Firefox it always downloads the file in the download folder of the PC and then opens it, This is really annoying because then I have to delete them manually. What can I do? Thank you

Gevraagd door lucaperin17, 2 dagen geleden

Laatst beantwoord door CraigS26, 2 dagen geleden

After being offline, sometimes Firefox can't connect until restarted

Sometimes, if the computer is offline and Firefox is open, when the computer goes back online Firefox can't connect to any website, with the page "Hmm. We’re having troub… (meer info)

Sometimes, if the computer is offline and Firefox is open, when the computer goes back online Firefox can't connect to any website, with the page "Hmm. We’re having trouble finding that site.". The only fix is to close Firefox and open it again. Going offline doesn't always do this, and while I'm not sure of what exactly causes this to happen, a way to easily reproduce it is:

  • Turn off the Wi-Fi;
  • Reboot the computer;
  • Open Firefox;
  • Turn on the Wi-Fi;

After the computer is connected, refreshing the page sends you to "Hmm. We’re having trouble finding that site.". You have to restart Firefox.

A way that doesn't 100% reproduce it, but works enough times, is to reboot the computer without turning off the Wi-Fi, and open Firefox as soon as possible (before the computer manages to connect to the router, which is the part that isn't always consistent). Rarely, it happens after suspending the computer, or after a disconnection due to an unstable connection. I can reproduce it in Firefox's safe mode. I have a hunch that maybe this is related to networking drivers.

I'm using a Lenovo IdeaPad 5 14ARE05 (Network controller: Intel Corporation Wi-Fi 6 AX200 (rev 1a)), Linux NixOS 22.11 (I don't know about Windows).

Ask me for any log you might need.

This is kinda a duplicate of https://support.mozilla.org/en-US/questions/1078253, except that their solution does nothing to me.

Gevraagd door Martino, 3 dagen geleden

Laatst beantwoord door jonzn4SUSE, 2 dagen geleden

impossible de supprimer des pages

Bonjour, Lorsque j'ouvre Firefox, deux pages s'ouvrent: - le gestionnaire de modules; - Beautiful GX Fantasy. Si je supprime ces pages, elles reviennent à l'ouverture sui… (meer info)

Bonjour,

Lorsque j'ouvre Firefox, deux pages s'ouvrent: - le gestionnaire de modules; - Beautiful GX Fantasy. Si je supprime ces pages, elles reviennent à l'ouverture suivante. Merci de m'aider. Cordialement.

Olivier

Gevraagd door Olivier, 3 dagen geleden

Laatst beantwoord door cor-el, 2 dagen geleden