Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Learn More

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

YouTube videos work, AOL videos NEVER work. Windows 7, Firefox 16.0.1,

  • 3 antwoorden
  • 1 heeft dit probleem
  • 2 weergaven
  • Laatste antwoord van ideato

more options

AOL videos have not worked on the last several versions of Firefox, whereas they do work intermittently in Chrome. The Adobe Flash Player version is current: 11.4.402.287.

AOL videos have not worked on the last several versions of Firefox, whereas they do work intermittently in Chrome. The Adobe Flash Player version is current: 11.4.402.287.

Gekozen oplossing

Alle antwoorden (3)

more options

Gekozen oplossing

Hi gordonmacwilliam,

try to Turn off hardware acceleration in Firefox and "disable the hardware acceleration" in the Flash Player too :

http://helpx.adobe.com/flash-player/kb/video-playback-issues.html

http://www.macromedia.com/support/documentation/en/flashplayer/help/help01.html


thank you

more options

The hardware acceleration was not the problem. However, disabling the Adblock Plus 2.1.2 extension as suggested in the rest of the troubleshooting guide to which you directed me did solve the problem. Disabling the Adbloc fits the symptoms since YouTube videos do not start with ads, whereas all AOL videos do. The Adblock extension stopped the AOL ads from playing which in turn prevented the AOL videos from appearing. Thanks for your help!

Bewerkt door gordonmacwilliam op

more options

you are welcome