Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Learn More

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

The update to 4.0.1 isn't working.

Nugget
Nugget
more options

When I go to download a theme, I get the message "Not available for Firefox 3.5.5" The thing is, I already upgraded to 4.0.1

When I go to FireFox > Help > About Firefox, it says my version is 4.0.1. I hit check for updates just in case, but don't get anything.

When I go to download a theme, I get the message "Not available for Firefox 3.5.5" The thing is, I already upgraded to 4.0.1 When I go to FireFox > Help > About Firefox, it says my version is 4.0.1. I hit check for updates just in case, but don't get anything.

Alle antwoorden (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

This site thinks you are using 3.5.5, so something is definitely a little bit off.

It is possible to override the true version number with a hidden preference. To clear that:

(1) Type or paste about:config in the address bar and press Enter. Click the button promising to be careful.

(2) In the filter box, type usera and pause for Firefox to filter the list.

(3) Right-click and reset any bolded lines that seem to have wrong version information.

Also, this article lists some additional steps you might need:

Websites or add-ons incorrectly report incompatible browser | Troubleshooting | Firefox Help