Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Learn More

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

why when i click file; then i click file open does it go back to the screensaver?

  • 2 antwoorden
  • 11 hebben dit probleem
  • 1 weergave
  • Laatste antwoord van lightninwillie

lightninwillie
lightninwillie
more options

In the upper left hand corner is the word File; when I click on it and instead of opening my files it goes back to the screen saver where I have to click Mozilla to start all over again. This is a recent problem.

In the upper left hand corner is the word File; when I click on it and instead of opening my files it goes back to the screen saver where I have to click Mozilla to start all over again. This is a recent problem.

Gekozen oplossing

It sounds as though "something" has become corrupted. This can be the result of an add-on, or it might be that reinstalling Firefox will help. Here are some diagnostic suggestions:

First, make a backup of your computer for safekeeping. To back up Firefox, see Backing up your information.

Next, try starting Firefox in Firefox Safe Mode. Be careful not to "reset" anything permanently if you didn't back up.

Does that fix it? If not, try creating a new (blank) profile: Managing profiles.

If the new profile works, then you either can work to track down the problem with your old profile, or move key settings like bookmarks from your damaged profile to the new profile, see: Recovering important data from an old profile.

Hope this helps.

Dit antwoord in context lezen 👍 0

Alle antwoorden (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Gekozen oplossing

It sounds as though "something" has become corrupted. This can be the result of an add-on, or it might be that reinstalling Firefox will help. Here are some diagnostic suggestions:

First, make a backup of your computer for safekeeping. To back up Firefox, see Backing up your information.

Next, try starting Firefox in Firefox Safe Mode. Be careful not to "reset" anything permanently if you didn't back up.

Does that fix it? If not, try creating a new (blank) profile: Managing profiles.

If the new profile works, then you either can work to track down the problem with your old profile, or move key settings like bookmarks from your damaged profile to the new profile, see: Recovering important data from an old profile.

Hope this helps.

lightninwillie
lightninwillie Vraageigenaar
more options

Thank you for your help! I did what you said and it works perfectly now. I couldn't add stuff to our website...grief! I'm a guitar player learning to play computer. check our site: lightninwillie.com