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Trying to upgrade to 3.6.8, and it says I can't because I "don't have access to some of the items. What in the world does this mean, and what do I do?

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  • Laatste antwoord van cor-el

jakimsey
jakimsey
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I'm on a new Mac Mini running 10.6.4, bought in January and loaded with what I assumed was the latest version of FireFox--what I have is 3.5.2. I know I upgraded at least once since January

When I try to download 3.6.8, it says that I "don't have access to some of the items."

I don't think I've downloaded any plug-ins or anything that should trigger this. I have done a bunch of the standard upgrades that Microsoft incessantly sends out to fix problems in the Office suite. Haven't added any new applications. Can't figure out the problem. HELP!

I'm on a new Mac Mini running 10.6.4, bought in January and loaded with what I assumed was the latest version of FireFox--what I have is 3.5.2. I know I upgraded at least once since January When I try to download 3.6.8, it says that I "don't have access to some of the items." I don't think I've downloaded any plug-ins or anything that should trigger this. I have done a bunch of the standard upgrades that Microsoft incessantly sends out to fix problems in the Office suite. Haven't added any new applications. Can't figure out the problem. HELP!

Alle antwoorden (2)

Morbus
Morbus
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Hello.

Try this:

- uninstall your current version of Firefox (no data will be lost) - delete it's Firefox install folder (not your profile folder) - install the new version

That should circumvent this problem. If you can't delete your Firefox install folder, after having uninstalled it, maybe it's because some of the files are locked. Try rebooting the system. If that doesn't help, ask Apple for support.

cor-el
cor-el
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You can move your current version to the trash before installing a newly downloaded full version.
See http://kb.mozillazine.org/Installing_Firefox#Mac_OS_X

Download a new copy of the Firefox program: http://www.mozilla.com/firefox/all.html