Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Learn More

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Firefox Quantum (59.0.2 (64-bit)) crashes - fix?

  • 2 antwoorden
  • 1 heeft dit probleem
  • 3 weergaven
  • Laatste antwoord van kjgibson

kjgibson
kjgibson
more options

Upgraded to a new MacBook Pro running High Sierra 10.13.4 and Firefox Quantum 59.0.2 (64-bit). Firefox crashing frequently, especially on website with video (HTML), and YouTube.

Is there a fix? Workaround?

Upgraded to a new MacBook Pro running High Sierra 10.13.4 and Firefox Quantum 59.0.2 (64-bit). Firefox crashing frequently, especially on website with video (HTML), and YouTube. Is there a fix? Workaround?

Alle antwoorden (2)

Shadow110
Shadow110
more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report. Need bp- only and up to 5 only please.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx57

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

kjgibson
kjgibson Vraageigenaar
more options

None of the recent crashes listed as unsubmitted but it has crashed at least 4 times in the last 3 days.

Unsubmitted Crash Reports Report ID Date Crashed 05396A93-D694-482D-93A7-562B8B400B2B 5/9/17 6:31 PM

Submitted reports seem incorrect ... none of the recent crashes show as submitted.

Submitted Crash Reports Report ID Date Submitted bp-ba6118d1-79be-42d8-ae28-33b661170803 8/2/17 9:30 PM bp-43281697-2ee9-4cfd-83c7-f1cec1170510 5/9/17 6:34 PM bp-a82714dd-7639-4d99-826d-550521170423 4/23/17 9:12 AM bp-46807f99-9e26-4029-bdfb-767952170320 3/19/17 8:48 PM