Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Learn More

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Bookmarks cannot be added or deleted or organized

  • 2 antwoorden
  • 1 heeft dit probleem
  • 5 weergaven
  • Laatste antwoord van cor-el

more options

I have tried all the forum fixes. They do not work. The extension suggestion enable me to get bookmarks but could not add them to the firefox bookmarks. I also cannot recover from backups. I get the message " unable to process backup file". No help from mozilla. I quite.

I have tried all the forum fixes. They do not work. The extension suggestion enable me to get bookmarks but could not add them to the firefox bookmarks. I also cannot recover from backups. I get the message " unable to process backup file". No help from mozilla. I quite.

Alle antwoorden (2)

more options

Are you using any bookmark add-ons?

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


[v57+] Places Maintenance is built into Firefox.

Type about:support<enter> in the address bar.

You will find Places Database near the bottom. Press the Verify Integrity button.

more options

If "Verify Integrity" on the "Help -> Troubleshooting Information" (about:support) page cannot repair places.sqlite then remove all places.sqlite files in the Firefox profile folder. Firefox will rebuild places.sqlite and restore the bookmarks from a recent JSON backup in the bookmarkbackups folder.

  • keep a backup copy of places.sqlite in case a new places.sqlite database has to be created

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.