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Unable to select options from site in Firefox Quantum

hsx433
hsx433
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Hi,

I've used previous versions of Firefox extensively with various aspects of my University's website, including an online timetabling option. However, in Firefox Quantum, if I start to type in a room number to see its availability, a drop-down list of options comes up as usual, but I am unable to pick any out from the list. As the program does not just accept the typed version, I therefore can't access the timetable through this browser.

Hi, I've used previous versions of Firefox extensively with various aspects of my University's website, including an online timetabling option. However, in Firefox Quantum, if I start to type in a room number to see its availability, a drop-down list of options comes up as usual, but I am unable to pick any out from the list. As the program does not just accept the typed version, I therefore can't access the timetable through this browser.

Alle antwoorden (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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As a temporary workaround, can you arrow down to the item you want and press Enter to "click" it?

And then... "the usual":

If a site is generally known to work in Firefox, these are general suggestions to try when it stops working correctly:

Cache and Cookies: When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Clear Firefox's Cache

See: How to clear the Firefox cache

If you have a large hard drive, this might take a few minutes. If you do not see the number going down on the page, you can reload it using Ctrl+r to check progress.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:

  • right-click (on Mac Ctrl+click) a blank area of the page and choose View Page Info > Security > "View Cookies"
  • (menu bar) Tools > Page Info > Security > "View Cookies"
  • click the padlock or "i" icon in the address bar, then the ">" button, then More Information, and finally the "View Cookies" button

In the dialog that opens, the current site should be pre-filled in the search box at the top of the dialog so you can remove that site's cookies individually.

Then try reloading the page. Does that help?

Testing in Firefox's Safe Mode: In Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is not running: Hold down the Shift key when starting Firefox.

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement?