Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Learn More

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Softwar device password

  • 2 antwoorden
  • 2 hebben dit probleem
  • 29 weergaven
  • Laatste antwoord van cor-el

Upsetmom
Upsetmom
more options

I get the question "Please enter the password for the software device" I never created or received a password. When I go to settings, security, there is no place to create a password. This site asks for a password to change the password. I never had a password!

I get the question "Please enter the password for the software device" I never created or received a password. When I go to settings, security, there is no place to create a password. This site asks for a password to change the password. I never had a password!

Alle antwoorden (2)

FredMcD
FredMcD
more options

Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to rename/remove the secmode.db file in the Firefox profile folder.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

If that doesn't help then see: