Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Learn More

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

How do I remove "EverydayLookup" from my firefox app?

more options

When I access Firefox, it always asks me to revert to old homepage or continue to new homepage. the problem is every time I change my home page, "EverydayLookup' reverts back to itself. How do I remove something that does not show up on any search I conduct. I want "EverydayLookup" GONE!!!!!

When I access Firefox, it always asks me to revert to old homepage or continue to new homepage. the problem is every time I change my home page, "EverydayLookup' reverts back to itself. How do I remove something that does not show up on any search I conduct. I want "EverydayLookup" GONE!!!!!

Alle antwoorden (1)

more options

It sound like a MyWay product typically bundled with something else you installed. Here's my suggested procedure for tracking down and cleaning up bad add-ons, hijackers, and other troublemakers. I know it seems long, but it's not that bad.

(1) Open the Windows Control Panel, Uninstall a Program. After the list loads, click the "Installed on" column heading to group the infections, I mean, additions, by date. This can help in smoking out undisclosed bundle items that snuck in with some software you agreed to install. Take out as much trash as possible here. (If in doubt, feel free to post a screenshot.)

(2) Open Firefox's Add-ons page using either:

  • Ctrl+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons
  • in the Windows "Run" dialog, type or paste
    firefox.exe "about:addons"

In the left column, click Plugins. Set nonessential and unrecognized plugins to "Never Activate".

In the left column, click Extensions. Then, if in doubt, disable (or Remove, if possible) unrecognized and unwanted extensions. Bear in mind that all extensions are optional.

Often a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.

Any improvement?

(3) You can search for remaining issues with the scanning/cleaning tools listed in our support article: Troubleshoot Firefox issues caused by malware. These on-demand scanners are free and take considerable time to run. If they finish quickly and especially if they require payment, you may have a serious infection. I suggest the specialized forums listed in the article in that case.

Hopefully this will let you regain control of your home page. If problems continue with the setting being changed when you exit and start Firefox up again, please check the following article: How to fix preferences that won't save.