Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Learn More

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

How to eliminate the rain & umbrella at the top that I put in?

  • 3 antwoorden
  • 2 hebben dit probleem
  • 4 weergaven
  • Laatste antwoord van Hamster1

more options

I placed up at the top of the Mozilla home page a person with an umbrella in the rain but I cannot find anyway to eliminate it. Mozilla offered several of these pictures that I could have come up on the page automatically but did not show how I could change them of eliminate them completely. How do I do this?

I placed up at the top of the Mozilla home page a person with an umbrella in the rain but I cannot find anyway to eliminate it. Mozilla offered several of these pictures that I could have come up on the page automatically but did not show how I could change them of eliminate them completely. How do I do this?

Gekozen oplossing

I think you are affected by malware. It's a third party issue not a problem of Firefox. So first press Ctrl+Shift+a from your keyboard. This will open your Add-ons manager. Uninstall add-ons you don't need. I can see from your details that you have installed Mindspark Toolbar Platform Plugin Stub for 32-bit Windows and FilmFanatic Installer Plugin Stub for 32-bit Windows. Try to remove them and see what happened next. I hope you will find your solution. If not run a full scan of your system with different security tools like the free version of malwarebytes & adwcleaner, which are specialised in adware and browser hijackers.

Dit antwoord in context lezen 👍 0

Alle antwoorden (3)

more options

Gekozen oplossing

I think you are affected by malware. It's a third party issue not a problem of Firefox. So first press Ctrl+Shift+a from your keyboard. This will open your Add-ons manager. Uninstall add-ons you don't need. I can see from your details that you have installed Mindspark Toolbar Platform Plugin Stub for 32-bit Windows and FilmFanatic Installer Plugin Stub for 32-bit Windows. Try to remove them and see what happened next. I hope you will find your solution. If not run a full scan of your system with different security tools like the free version of malwarebytes & adwcleaner, which are specialised in adware and browser hijackers.

more options

Let me explain more thoroughly. On the Mozilla face page just below where one logs in, there was a statement allowing Whimsical by mjkelly. There were a bunch of little things one could add on to the face page. I chose Moon Forget which was a person holding an umbrella in the rain. This now appears up at the top of my page automatically. I saw somewhere an explanation where I was to click on the three parallel lines at the top right which would drop down a box thus allowing me to choose Add-Ons. I lost it thereafter as to how to eliminate the whimsical add-on called moon forget. That is my problem. Thanks for your efforts however.

more options

I finally figured it out and eliminated the problem. Thanks for your kind attempt.