Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Learn More

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

I only get sound but no picture or image on YouTube-what to do?

  • 5 antwoorden
  • 13 hebben dit probleem
  • 906 weergaven
  • Laatste antwoord van Noparat

more options

I only get sound but no picture or image on YouTube-what to do? I am now using "Chrome" browser whenever I want to visit YouTube, I do not wish to use 2 browsers and I wish to stay with Firefox only. I have tried many solutions without any success. Help!!!!

Gekozen oplossing

YouTube is generally serving Firefox users the HTML5 player now instead of the Flash player. You can check which one you're getting by right-clicking the player and inspecting the bottom line of the short context menu. Since the fixes probably are completely different for the two players, it would be helpful to know which one is having the problem.

Also, there is an add-on you can use to switch the player if you want to try that (this is no longer easy to do using built-in YouTube settings): https://addons.mozilla.org/firefox/addon/youtube-flash-video-player/

Dit antwoord in context lezen 👍 2

Alle antwoorden (5)

more options

hello, maybe that's an issue with hardware acceleration - please try updating your graphics driver, or in case this doesn't solve the issue or there is no new version available at the moment, disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).

more options

Gekozen oplossing

YouTube is generally serving Firefox users the HTML5 player now instead of the Flash player. You can check which one you're getting by right-clicking the player and inspecting the bottom line of the short context menu. Since the fixes probably are completely different for the two players, it would be helpful to know which one is having the problem.

Also, there is an add-on you can use to switch the player if you want to try that (this is no longer easy to do using built-in YouTube settings): https://addons.mozilla.org/firefox/addon/youtube-flash-video-player/

more options

Noparat said

I only get sound but no picture or image on YouTube-what to do? I am now using "Chrome" browser whenever I want to visit YouTube, I do not wish to use 2 browsers and I wish to stay with Firefox only. I have tried many solutions without any success. Help!!!!
more options

I wish to express my most sincere thanks to the person who responded to my problem. I imediately went to download and apply the "add-on" and it worked I am a very happy man once again. By the way, yesterday, I just upgraded my new flash to the "18" model.

Most sincerely thanks Noparat S.

more options

Dear Jscher2000,

Please accept my apologies for not having mention your name in my respond to the success of my "YouTube" problem. Thanks.

Sincerely, Noparat