Continuous Crashing even after 3 refreshes; Profiles messed up, leading to constant "Restart to update"
I've been having problems with Firefox Developer Edition for a little while now. It freezes up frequently, and crashes more than it reasonably should. I've gone through and removed all the addons that I don't absolutely need, thinking that might be the problem, but it hasn't helped tremendously.
Also, I used to have Profilist installed, and I switched profiles around several times. I previously submitted an issue where I constantly have the "Restart to update to Firefox Developer Edition 37.02a" message every time I open the browser (after it supposedly updates). I assume this is because I'm not on the default profile, which has been deleted. I've tried to rename a profile to just "Firefox," but that doesn't work. What can I do to try to restore a default profile?
My crash logs:
bp-bd9a6a74-bd6a-4071-95dd-274c52150206 2/5/2015 7:57 PM 99e20f5f-da16-4dbd-850d-3be4c87eb14c 2/1/2015 9:38 PM c7041b44-f35a-495c-a0da-d483eb002d2c 2/1/2015 9:38 PM fc0a09e9-eb61-4246-815f-7003d4c54a18 2/1/2015 9:37 PM e73ffe8e-4bd5-4818-83ae-131f8a615a2a 2/1/2015 9:37 PM bp-e90496ec-2cab-4faf-b51d-7b22a2150202 2/1/2015 9:34 PM 22ebd5f4-72db-4f93-9ff7-70c553ea63a9 2/1/2015 3:31 PM bp-eaa22e72-d24d-43d6-81bc-ad26f2150131 1/31/2015 3:20 PM 2788fe0c-93f6-4c09-9c60-3c3dcba22551 1/29/2015 12:32 PM 90597fe4-1a07-482a-b9df-0c1a570e86c8 1/22/2015 7:43 PM bp-1a1c355c-a9df-4a19-a19e-293f32150121 1/21/2015 3:31 PM bp-96bda2a3-9446-4276-a233-fbed82141216 12/16/2014 6:58 PM a4913da7-dd7c-4d0e-874a-0c07f9cdd96f 12/13/2014 2:26 PM 6bdb05bb-deea-4b31-8bd4-ff72c22e9d58 12/12/2014 8:51 PM 89b89bcf-63e4-4d49-a01a-b53c70ab00a0 12/11/2014 8:48 AM 4b2cd9fa-51e2-499b-ba0d-97126bb32832 12/8/2014 2:01 PM baf72110-63ff-40e0-9a57-3042f2f019cb 12/8/2014 2:01 PM bp-ea4d9724-1a2f-4b0e-b188-0452f2141128 11/27/2014 11:46 PM 1322bb76-9824-4f9b-b363-55ce44c85fa3 11/25/2014 6:53 PM de3abf45-5ea5-4ad7-a8f3-e1673fed97bb 11/22/2014 8:35 AM 8c6b5fc5-c2fd-442e-afad-c0ed57982248 11/15/2014 10:10 AM c5346835-3f92-483f-bb03-ab0a135c5566 11/8/2014 12:26 PM 0b330942-9c7b-402e-a912-ddaf089bfe85 11/5/2014 6:06 PM 01b58265-eefc-4cf2-b25a-642e282c7c49 11/5/2014 5:56 PM bp-75aa4234-0b64-4229-86e0-c93792141105 11/4/2014 9:48 PM
Alle antwoorden (4)
There is a red flagged Intel Graphics driver dll file; igdusc32.dll Please make sure your graphics cards and webgl drivers are up to date: Upgrade your graphics drivers to use hardware acceleration and WebGL
If they are, please try to make sure that this does not happen in Safe Mode. This will temporarily disable hardware acceleration, addons and some Firefox settings.
Restoring the default profile: Recovering important data from an old profile
Some of your crash reports weren’t sent to the Mozilla Servers.
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
@FredMcD: Hey there. I went through and submitted about the most recent 15 by clicking on the crash number and having the crash site load up. I'm not exactly sure what you mean when you say to mark them, but here are the crash reports on the reports site:
bp-31d44a0a-0892-413e-aebb-07a182150211 2/10/2015 9:19 PM bp-951750d7-7cd3-4ec3-b426-bc2252150211 2/10/2015 9:18 PM bp-77789037-3f3d-4221-b1c2-d4d1a2150211 2/10/2015 9:17 PM bp-3e9d8428-8463-44aa-8d33-63e712150211 2/10/2015 9:15 PM bp-3b6d4c73-cb98-4994-b167-2da952150211 2/10/2015 9:14 PM bp-35ca1514-92c9-414e-8c94-2eb212150211 2/10/2015 9:12 PM bp-05327cf4-6371-438b-af23-a808c2150211 2/10/2015 9:12 PM bp-adbb38ff-d3e5-4a06-a59e-40e4e2150211 2/10/2015 9:11 PM bp-748de685-977d-446a-901f-2a1aa2150211 2/10/2015 9:09 PM bp-a8f49b63-8690-471e-b6fc-7ef232150211 2/10/2015 9:09 PM bp-8b660ae1-4739-4c8c-a0e6-212652150210 2/10/2015 5:15 PM bp-67ddfed3-bedc-449c-93ef-b4be52150210 2/10/2015 5:14 PM bp-bd9a6a74-bd6a-4071-95dd-274c52150206 2/5/2015 7:57 PM bp-e90496ec-2cab-4faf-b51d-7b22a2150202 2/1/2015 9:34 PM bp-eaa22e72-d24d-43d6-81bc-ad26f2150131 1/31/2015 3:20 PM bp-1a1c355c-a9df-4a19-a19e-293f32150121 1/21/2015 3:31 PM
That was well done. Lets take a look see.
The crash report flagged these programs;
Process Type plugin Shockwave Flash Version:15.0.0.246
NPSWF32_16_0_0_235.dll = Adobe Flash Player
plugin-container.exe = Firefox
xul.dll = Firefox
Security Issue: Update your Flash Player v16.0.0.305
https://www.adobe.com/products/flashplayer/distribution3.html
If you have problems with current Shockwave Flash plugin versions then check this:
- see if there are updates for your graphics drive drivers
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
- disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
https://forums.adobe.com/message/4468493#TemporaryWorkaround
- disable hardware acceleration in the Flash plugin
https://forums.adobe.com/thread/891337 See also: