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Firefox crashes

  • 1 antwoord
  • 1 heeft dit probleem
  • 5 weergaven
  • Laatste antwoord van the-edmeister

siva2093
siva2093
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Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts.


I had restart my system and install latest version and also trying to open in safe mode but getting the same issue. Would you please help to fix this crash. I am using windows7 OS

Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts. I had restart my system and install latest version and also trying to open in safe mode but getting the same issue. Would you please help to fix this crash. I am using windows7 OS

Alle antwoorden (1)

the-edmeister
the-edmeister
  • Moderator
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like)
aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.