Firefox opened Oct 15, 2014 as a black screen. I have been using it for years with no problems. Can't get it to reinstall.
I have a black screen as of starting up Mozilla this morning. No address bar or any tabs are available. I have done system restore to an earlier date when I knew it was functioning and still have the same problem. I have uninstalled and reinstalled and have the same problem.
Gekozen oplossing
hello laplus5, other users with this problem all had an embedded intel hd2000/3000 graphics card with an old driver present. in case this also applies to you, here would be a link to update the driver, which in turn should also address the black firefox problem: https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23764 (for win7 64 bit)
in case this doesn't solve the issue or does not apply to your system, start firefox into safemode by pressing the shift key while the application is launching & disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).
Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems
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Gekozen oplossing
hello laplus5, other users with this problem all had an embedded intel hd2000/3000 graphics card with an old driver present. in case this also applies to you, here would be a link to update the driver, which in turn should also address the black firefox problem: https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23764 (for win7 64 bit)
in case this doesn't solve the issue or does not apply to your system, start firefox into safemode by pressing the shift key while the application is launching & disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).
Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems
Thank you very much! Your second suggestion got Firefox back up and running perfectly. Seems strange after using Firefox without problem for years, to have this happen.