Firefox Support Forum

The following issue may occur if you embed the Amazon Connect Contact Control Panel (CCP) into your agent application and your users access the Amazon Connect CCP using the Firefox web browser with Enhanced Tracking Protection browser setting set to Strict.

An upgrade to Firefox, specifically Firefox non-ESR version 86 released on February 23, 2021, introduced Total Cookie Protection

which modified cookie sharing behavior across sites for users with Enhanced Tracking Protection set to Strict (Firefox defaults to Standard). Users with this specific browser setting and version combination may be unable to access the Amazon Connect CCP when embedded in another application, preventing them from handling contacts.

To prevent impact to your users (agents), we recommend that your users do one of the following:

1. Confirm (or set) Enhanced Tracking Protection as Standard in their browser settings. Users can do this by following instructions documented here.

1. Do not upgrade their Firefox browser version to v86 or higher.

1. Use Google Chrome or Microsoft Edge to access the Amazon Connect CCP.

That's how AWS is blocking firefox users to access the sound in a firefox browser. How to fix that?

With the latest update, I am unable to use the "Tools" button on Google search (to do things like results from past week, month, etc.). I have disabled all extensions and restarted the browser to no avail. What's odd is, I am able to use the Tools in a Private Firefox page with or without extensions enabled. But on my normal browser, the button doesn't work regardless.

Perhaps it was timing and the issue just started occurring when the update happened but I'm unsure how to solve it.

Thanks.

Certain websites (see attached images) aren't loading banner ads or letting my view a site's gallery properly. This is only happening on Firefox - other browsers work fine. I have tried disabling extensions, Troubleshoot Mode, resetting my preferences, and changing settings that I thought would help, but nothing seems to work.

In the attached images, I have shown what I am seeing on Firefox, compared to what I am seeing on several other browsers.

Hey everyone, I'm having trouble opening the website https://learnaboutcat.com/. Every time I try to load a full page, an article, or a category, it simply doesn't work. I'm not sure what caused this issue, but I'm eager to find a solution as soon as possible. Any assistance you can offer would be greatly appreciated. It would be really helpful if you could try opening a website, click on any category or article, and let me know if you encounter the same problem. Any suggestions or solutions you can provide will be highly valuable. Thanks a bunch!

Hey there, I have a website for my business. The website is performing well and smoothly opens on all web browsers. But some of webpages have loading issues on the Firefox. What could be the possible reason for this? I need help how the issue can be resolved? This is the URL of my website https://www.newdayconstruction.co/ . My other Electronics business site loads very smoothly on the Firefox.

After update to 113.0.2 I face a problem with the login-page of a bank. Windows 10 Pro 21H2 19044.2965 (64bit) The page I get you can see by enclosed screenshot. With the version 110.0.1 there is no problem to get access. The website owner assumed a pop-up blocker or VPN (not used) as a reason. Can you help? Kind regards, Michael

Hi Folks, I'm unable to connect to a device and my support folks are telling me that I must install Mozilla Firefox Version 24 in order to connect to the device.

I have no idea what my current version is but can you tell me how I can install Mozilla Firefox Version 24 for a short time so I can connect with my device?

Thanks, Frank [removed email and phone# from public forum]

Dear, Sir/Madam The website indicates that this page is broken.

https://labridalmaison.com/products/crossover-knitted-mini-wrist-tote The website symbol in the top left corner shows that contact has been made even though the page is now blank. Anyone with knowledge of the cause of Firefox's inability to load the website?

Regards, Sir/Madam The webpage is empty. https://freefiregamedownload.com/does-free-fire-have-controller-support/ Although the page is currently blank, the website icon in the upper left corner suggests that contact has been made. Anyone know the reason why Firefox is unable to load the website?

Hello All After a Best Buy install of a new SS drive I am having trouble recovering firefox. FF loads ok but it is just a blank page. When I try to go anywhere it complains of an SSL error. I have been happily using FF for a long while so I have had no interaction with Microsoft for some time but it seems they are trying to force me to use chrome or edge and the oh so wonderful Bing. I am still looking for an answer but having to use chrome which I am unfamiliar with. any help appreciated Thanks

I used to go to this website which i have account and now it will not let me login it says it is unsecured how can i get it back to secured so i can login i get this message An error occurred during a connection to yecustom.com. PR_CONNECT_RESET_ERROR

Error code: PR_CONNECT_RESET_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

When I see a power point slide on LinkedIn I get this Tab above the slide saying "Scanning for Viruses". It has the options "accessibility mode", "Download Document", "Exit Full Screen", "Skip", "Cancel", "Download", "Proceed anyways". (See picture). Normally it's just a Power Point Slide and I can just click on the right to see more but I can't anymore and I can't make the tab go away.

I looked at this post from Chrome and it works without issue. I disabled all my extensions and it is still happening.

Please let me know what i need to do for this to stop. My only guess is that I updated my Firefox recently, so maybe some new update caused this?

Thank you!!

Firefox does not display custom fonts for any website online or webpage offline. This has been going on for months from update to update and I'm unable to fathom what could be wrong. I recently uninstalled the browser completely wiping out every folder or file that was remotely connected to Firefox and Mozilla. But on a clean reinstallation the problem persists. I'm using Windows 10 and I've had no font display issues with any other browser. To be honest, I've had font display issues with Firefox for years with any number of my own custom fonts refusing to display in it online and offline. I chalked it up as some corruption in those font files Firefox and no other browser was sensitive to. But this is something way beyond that. Any clues?

Fonts are often way too bold it's unreadable — for example, in the attached screenshot, c is so thick it's looks like o. In other browsers it looks fine. Been having this problem for half a year. Win 10, Firefox 113.0.1

Dear Sir, The webpage is empty. https://applianceparthelp.com/how-do-you-reset-the-water-filter-light-on-a-samsung-refrigerator/ Despite the fact that the page is now blank, the website emblem in the top left corner indicates that contact has been made. Anyone aware of the reason why Firefox cannot load the website?

It happened for the first time a few months ago, now it has to be repeated several times in a row, now this error appears one after another,after i deleted the history,then again and again

long ago, when I did not allow Firefox to update(i deleted all update exe etc...) then never had any problems with it

After second to last update Firefox doesn't show bold fonts on my website. In Chrome everything is ok. This issue shows on diffrent computers and diffrent windows version. How to fix it?

Hi,

I've had an issue for a long time where certain websites just won't work properly on Firefox. This issue seems to be specific to this particular configuration of Firefox I have, as the problem doesn't occur on my other MacBook, nor on other browsers, and this problem persists even through upgrading this MacBook from an Intel-based processor to Apple silicon. I've exhausted all of the troubleshooting methods suggested by Mozilla here: https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems. My last hope is that it has something to do with Firefox's browser internals, though I'm not tech-savvy enough to understand what may or may not be working correctly with said internals.

As a few examples of what I mean when I write that certain websites won't "work properly," a reading on Coursera seems to have a scrollbar that can scroll indefinitely without ever actually scrolling the page down for me to read additional text from the article. Certain websites will fail to display certain videos or interactive media. And certain other websites will fail to display anything at all. (I wish I could be more specific in describing these "certain websites," but I can't recall what they are at the moment.)

Let me know if you need any additional information to help diagnose this issue.

I greatly appreciate any time and effort that you may spend trying to help me with this issue!

See the Question details for the Troubleshooting information.

(removed troubleshooting information as this is also present in the system details - c)