Firefox Community Forum

My PC is old, uses Windows 7, and I have been using Ancestry.com successfully until recently. It opens properly on my Laptop, but not my PC where the majority of photos and documents are currently stored. Is there something I am doing wrong? I am not super tech savvy and one suggestion was to "allow Ancestry" but I have no clue how to do that.

After your update I can no longer sign in to my Big Fish Account which was working on 4/7/25. When I signed out of Big Fish 4/7/25 and tried to sign in today to the Big Fish account it no longer works? Would your update have done this????? Linda Nelson, [edited email from community support forum]. Very frustrated at this point. What do I do???

I cannot receive a page from the copyright office because they say I have a popup blocker preventing it. How do I find it to turn it off. It is not in the system settings when searched. Help please.

Здравствуйте, у меня возникла проблема: пользуюсь браузером с компьютера, в какой то момент , каждый раз при закрытии окна все аккаунты на всех сайтах разлогиниваются. Приходится каждый раз везде снова авторизоваться. В чем может быть проблема? Где то капался в настройках, разрешал сохранение cookies но это так и не помогло, может быть я просто не все места нашёл и не везде передвинул бегунки.... Вроде в некоторых браузерах бывает такая настройка, специальная. Если она есть в фаер фоксе - скажите, пожалуйста, как её отключить? Если её нет - подскажите какие ещё могут быть варианты?

Пожалуйста дайте ответ с конкретными путями действий , или со скриншотами

For about the last 2 months, when I either get a notification that an update is available or I manually check for updates, both Firefox and Thunderbird are stuck in "Downloading updates -- 0 bytes" on 2 Windows 11 computers. Eventually, like a half an hour to an hour later, the update downloads and I can install the update. This has been going on for 2 months now. As a 20 plus year user of Mozilla and also a long-time financial contributor, this problem going on for 2 months is getting old. And yes, I have checked my antivirus and firewall. Is Mozilla aware of the problem and is there a solution?

When seeing contents on a webpage that may have lasting significance for me, I tend to save it (one way or another), at least for some time.

Earlier, I just used the browser's 'save page' function. This has the little inconvenience that also the folder (containing the HTML elements) comes along, but that can be managed - like creating a separate folder for it, then making a shortcut.

Later, I found software like Fireshot, which is quite practical, but also comes with certain limitations of its own. Ultimately I reverted to saving pages.

Now here's the question: Does the save-page function really save the entire page I'm on? Concretely, I'm thinking of webpages that contain a scrolling chat box. My tests so far seem to indicate that yes, also the entire contents of these will be saved, but I still have some doubts.

Would a knowledgeable user be in a position to remove them with some good arguments, or is there maybe a better way to do it - like those offered after googling for 'browser: take screenshot of contents of scrolling chatbox' (and whose execution was beyond my reach)?

When I scroll some sites with the touchpad, it doesn’t scroll smooth like on windows. It scroll brutally 3 lines after 3 lines. I can’t scroll a half line for example. Even if I activate “smooth scrolling”, it doesn’t scroll with the precision and the speed of the hand. I don’t if It’s a mistake in the code of gecko or in the code of firefox but could somebody fix it?

之前用的老版本firefox浏览器，注册和登录的是firefox账户，并且绑定了邮箱。自从账户升级为mozilla账户后，要求重新注册新账户，新账户我用的也是相同邮箱，但是系统并未提示我账户信息迁移或者邮箱已经被注册使用。mozilla账户是全新的账户，没有任何之前firefox账户的信息，firefox账户上使用记录和保存书签也完全没有。 现在我要如何将之前firefox账户里面的信息转移到mozilla账户里面，或者浏览器firefox账户的登录端口在哪里，不想用Mozilla账户。

I can no longer reach the bill pay portion in my Regions Bank account. I turn off ETP and have communicated with the bank yet the issue remains. Is there a fix? I don't want to leave Firefox and Duck Duck Go and use Google.

I am no longer given the option of being able to scroll through my open instances of Firefox. When using my primary smaller horizontal monitor, it only shows 28 open instances. When making my larger vertical monitor the primary monitor, I can see 62 open instances (Not Tabs). Either way, the little arrow no longer pops up under the open instances list allowing me to be able to scroll to what instance I want to view.

I've been missing scrollbar arrows on my Mozilla Firefox browser for a long time now, which makes browsing and engaging with various websites more difficult. Can anyone tell me how to restore the scrollbar arrows?